Cut Costs, Not Care: Why Delivery Claim Automation Is an Operational Game-Changer

Retail leaders are under constant pressure—every P&L review, delayed headcount, and rising support cost underscores one mandate: do more with less, without letting the consumer feel it.

As teams juggle shrinking margins and soaring consumer expectations, one thing is clear: operational efficiency can’t come at the cost of customer care.

In 2024, retailers lost over $103 billion to post-purchase fraud—a growing threat that begins after the transaction clears. Claims are up 15% year-over-year, and 52% of consumers admit to committing retail fraud at least once.

This isn’t payment fraud—it’s the kind that slips past traditional tools. It’s hard to detect, easy to repeat—and quietly costing retailers billions.

Yet not every claim is dishonest. More than half of claims stem from real delivery issues like delays or missing items.

That’s why automation matters. With the right intelligence, retailers can flag high-risk cases before they escalate, resolve legitimate claims faster, and maintain the kind of post-purchase experience that keeps consumers coming back.

The Hidden Cost of Manual Fraud Reviews

Investigating a single delivery claim can cost up to $70—draining resources on a task that repeats thousands of times a year. Multiply that across teams, and the operational drain becomes impossible to ignore.

Manual reviews don’t scale. Narvar Assist, powered by IRIS™, flips the model—analyzing behavioral signals and billions of consumer interactions to automatically flag risky claims and fast-track trusted ones. Before they ever hit your support queue.

The operational upside is clear:

• 25% drop in delivery-claim-related payouts — fewer false claims, stronger margins
• 30% of ineligible claims deflected automatically — reducing manual reviews and saving time
• Up to 80% fewer support tickets — freeing teams to focus on high-impact interactions

The upside isn’t just efficiency. It’s a better experience for the loyal customers you can’t afford to lose.

Automate Resolution. Reclaim Your Team.

Delivery issues shouldn’t consume your best people. Yet every “Where’s my package?” ticket slows teams down and stacks up costs.

Narvar Assist shifts the dynamic. With proactive updates, real-time tracking, and automated claims handling, retailers can resolve issues before they ever reach the support queue.

The impact? Up to 80% fewer claim-related inquiries—reducing support volume, speeding up resolution, and giving teams back capacity to focus on higher-value work.

Precision at Scale: Personalize Every Claim

Reducing costs doesn’t mean sacrificing customer care. With the right data, you can do both—automate with intelligence and respond with precision.

Assist uses behavioral signals from over 42 billion interactions to tailor delivery claim outcomes in real time:

• Instant refunds for high-trust consumers
• Stricter enforcement where risk is high
• Smarter policies that reward loyalty while protecting your margins

Tailor policies with precision—reward trusted shoppers with instant resolutions, and enforce limits where risk runs high.

The result? Fewer payouts, stronger margins, and a CX that drives repeat purchases.

Efficiency Without Compromise

The pressure is still on. Teams are stretched. Expectations keep rising. And delivery claims? They’ve moved from background noise to a frontline challenge.

Every claim poses a critical question: Can you protect your margins and your customers? Move fast and still feel personal? Stop fraud without breaking trust?

With Narvar Assist, the answer is yes.

Powered by IRIS™, Assist flags fraud early, fast-tracks trusted claims, and personalizes outcomes in real time. It slashes cost, scales resolution, and strengthens consumer confidence—turning a cost center into a competitive advantage. 

Fast-tracked refunds for loyal customers increase lifetime value and deepen brand trust—turning one-time buyers into repeat loyalists.

Because when post-purchase is the relationship, every claim is a chance to earn loyalty—or lose it.

Let’s talk. Learn how Narvar Assist can help your team reduce fraud, deflect claims, and deliver faster, more personalized resolutions—at scale.