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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Smiling young man packing a box in a sunlit warehouse or storage room with shelves and cardboard boxes.
Blog

5 Ways to Get Returns Back Faster

November 20, 2022
Man in red plaid shirt working at desk with laptop and many shipping boxes stacked nearby.
Blog

4 Industries That Don't Follow Holiday Ecommerce Patterns

November 13, 2022
Delivery person in blue shirt handing three cardboard boxes to a customer in a striped shirt.
Blog

How to Optimize Returns for Product Bundles

December 30, 2021
Man in blue shirt sitting at desk with computer, glasses, phone, and notebooks against brick wall.
Blog

Our Top Ecommerce Conversion Rate Optimization Tips

December 27, 2021
Smiling family receiving a delivery box from a courier at their home.
Blog

The Ultimate Guide to Attracting Repeat Business

December 11, 2022
Exterior of Madewell store with brick facade, large windows, and a 25% off sale sign on display.
Blog

How Madewell Insiders Get VIP Treatment for Their Returns

December 20, 2021
Smiling woman and man standing and talking in front of a white wall with Narvar and Lumi logos.
Blog

Narvar Acquires Lumi to Expand Its Services

December 15, 2021
Woman signing for a delivery held by a man in a yellow uniform outdoors near a gate.
Blog

Why Is It Important to Get Returns Back Fast?

November 30, 2022
Smiling woman and boy using laptop near decorated Christmas tree with credit card in hand.
Blog

Understanding Amazon's New Gift-giving Technology

December 6, 2021
Two women wearing colorful shiny patchwork outfits and futuristic sunglasses against white background.
Blog

Dolls Kill: A Cost-Effective Return Policy Example

December 1, 2021
Smiling couple using a tablet and holding a credit card, likely shopping online at home.
Blog

How Consumers Feel About "Keep the Item" Return Policies

November 26, 2024
Woman holding clipboard checking inventory in a large warehouse aisle with stacked cardboard boxes.
Blog

The 4-Step Return Strategy to Power Your Brand’s Flywheel

November 19, 2021
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
Person in center connected to icons of bicycle, shoe, backpack, grill, and pocket knife.
Report

The State of Post-purchase Experience

January 18, 2017

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