Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Returns: the $1 trillion
problem retailers
can’t ignore
Returns have become one of the largest financial and operational burdens for modern retailers, quietly eroding margins and increasing inefficiencies.
Deliver loyalty and margin delight post-purchase
By driving smarter returns management, fraud prevention, and customer experiences, Shield unlocks revenue protection, revenue retention, revenue growth, and operational efficiencies.
With Narvar Shield, brands can achieve:
intelligent retail insights service (IRIS™)
AI-powered insights at scale
At the core of Shield is IRIS™, Narvar’s proprietary AI intelligence layer, which processes more than 42 billion consumer interactions annually to detect fraud
in real time.
The industry’s most advanced
AI-powered returns management and fraud prevention solution, backed by IRIS™
For the first time, retailers can now leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options—all in one platform.
PROTECT REVENUE
Return fraud is rampant:
15% of returns are fraudulent, costing retailers $103B+ in 2024
Minimize loss from policy abuse and fraudulent post-purchase activities. Automatically identify and mitigate risk and reward your best customers.
RETAIN REVENUE
Returns are expensive: Processing a return can cost 65% of the original sale
Incentivize the return outcomes that keep money in your pockets and increase repurchase rate.
Grow revenue
Customer experience matters: 96% of shoppers say seamless returns impact repeat purchases
Create new sales opportunities when customers are
highly-engaged “Beyond Buy”.
Operational efficiencies
Drive measurable business impact with smarter returns management
Optimize your reverse logistics with intelligent routing and consolidated shipping that saves 25-40% in transportation costs.
Frequently asked questions
What is Narvar Shield?
Narvar Shield is an AI-powered returns optimization solution that helps retailers reduce costs, preserve revenue, and build lasting customer loyalty—all while defending against fraud. Available in Shield tiers, it empowers retailers to configure personalized return policies, streamline reverse logistics, and unlock actionable insights from every return interaction.
How does Shield use AI to prevent return fraud?
Shield is powered by IRIS™, Narvar’s proprietary AI engine trained on more than 42 billion annual consumer interactions. IRIS™ identifies high-risk behaviors like wardrobing, keep item abuse, and serial returners—before they impact your bottom line. Retailers using Shield have seen:
• 18% lower return volume after enforcing return eligibility rules
• Reduction in fraud with returns intelligence-powered capabilities
• Personalized enforcement based on customer trust tiers
Note: Due to GDPR compliance, IRIS™ is not currently available in the EU or UK. AI-powered features in Shield are currently U.S.-only.
What types of fraud does Shield help detect and prevent?
Shield targets the most common and damaging forms of return fraud:
• Wardrobing (returning used/damaged items)
• Keep item abuse
• Frequent or excessive returns
• Cross-retailer refund fraud
In the U.S., IRIS™ helps retailers differentiate between abuse and loyalty—enforcing your policy without compromising customer experience.
Is Shield available globally?
Yes, but availability varies by tier:
• USA — Shield, Shield Pro, Shield (IRIS™)
• Canada — Shield, Shield Pro
• EMEA — Shield, Shield Pro
• Asia — Shield, Shield Pro
IRIS™-powered features—including predictive fraud detection and personalized return logic—are currently available only in the U.S.
How does Shield support revenue retention?
By nudging shoppers toward exchanges or store credit, Shield helps retailers retain up to 60% of revenue that would otherwise be lost to refunds. In IRIS™-enabled regions, these nudges are dynamically personalized based on shopper behavior and trust levels.
What sets IRIS™ apart from other retail AI?
IRIS™ is the industry’s first vertical AI model built specifically for post-purchase. Unlike general-purpose AI, it’s trained on billions of retail-specific interactions from across the Narvar Network. This gives IRIS™ the edge in:
• Accurately predicting fraud
• Personalizing experiences across touchpoints
• Optimizing operational decisions in real time
Even outside IRIS™-enabled regions, Shield provides robust return management, policy enforcement, and cost-saving logistics workflows.
Get more insights from the experts
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
