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Returns and exchanges 
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Proactive communication to drive customer lifetime value

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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Multiple pairs of eyeglasses with colorful frames displayed on vertical stands.
Blog

Two Trends Driving Direct-to-Consumer Retail Innovation

May 3, 2018
Four young women smiling and blowing colorful confetti toward the camera outdoors.
Blog

[Infographic] Win Over More Millennial Customers

March 20, 2018
Sunny sky with tall palm trees and golden sunlight filtering through the leaves.
Blog

CX, Omnichannel & More: What to Look Out for at eTail West 2018

February 22, 2018
Close-up of a round clock showing 10:49:08 with black hands and red second hand.
Blog

Building Customer Loyalty Post-purchase

May 15, 2018
Rustic wooden number 5 with chipped turquoise paint on a wooden table next to a blue wire-wrapped vase.
Blog

Five Tips for Perfecting Post-Purchase Comms

April 9, 2018
Stacks of beige notebooks labeled 'from there,' rolls of patterned tape, and fabric items on a wooden table.
Blog

The Start of Something Great: Our First Open Studio

June 13, 2018
Wooden office desk with laptop, tablet, business newspaper, calculator, coffee cups, and documents.
Blog

3 Numbers to Watch If You Want to Keep Your Customers

July 9, 2018
Person using Samsung tablet with images on screen, surrounded by glasses, pen, and green plants.
Blog

Digital Storefronts in Social Media

August 9, 2018
Woman holding dresses on hangers and smiling in a fitting room mirror.
Blog

Bracketing: The Bedroom is the New Fitting Room

September 25, 2018
Person with laptop and credit card connected to icons for communication, shopping, and delivery.
Blog

How to Communicate Throughout the Customer Journey

April 6, 2022
Long exposure photo of circular star trails above silhouetted mountains and trees at dusk.
Blog

4 Ways to Inspire Trust Throughout the Retail Customer Journey

December 12, 2017
Blog

Consumers Embrace Wellness Brands That Deliver Transparency

September 26, 2018
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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