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Returns and exchanges 
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Delivery claim management to tackle fraud and build trust

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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Two smiling women working on a laptop at a desk in a bright room with clothes and boxes.
Blog

The Complete Return Policy Guide for eCommerce Retailers

August 31, 2021
Smiling man in suit and woman with long hair in blue top standing next to green plants.
Blog

Scaling Products and Partnerships

July 1, 2021
Mother and daughter crafting with colorful beads on a wooden table in a bright kitchen.
Blog

Fresh Ideas for Post-purchase Content That Customers Will Value

May 10, 2021
Top view of green empty glass bottles arranged in yellow plastic crate.
Blog

Reuse, recycle...return? Make Returns More Sustainable Now

April 21, 2021
Large cargo ship named Grimaldi Line docked with stacked shipping containers under cranes.
Blog

How to Tackle Supply Chain Disruption

April 16, 2021
'The Best Gift Is You!' written above two raised hands on a decorated wall.
Blog

How Communication Combats "Shipageddon"

December 11, 2020
Doctor in white coat with stethoscope using smartphone, close-up of hands and device.
Blog

Why You Should Modernize Your Patient Experience

August 4, 2020
Facade of a store with sections labeled gallery, home design, and office, surrounded by greenery and lights.
Blog

Luxury Retailers Bridging Ecommerce and In-Store

March 4, 2020
Smiling man in a blue button-up shirt with arms crossed, standing outdoors with palm trees behind him.
Blog

Why I Am Joining Narvar as Its First CFO

March 10, 2020
Woman with sunglasses holding shopping bags and checking her phone outside a clothing store window.
Blog

Customer Singularity: Where Online and Offline Meet

July 28, 2016
People sitting in a queue outside a store with large Apple logo on the wall.
Blog

Emotional Alchemy: The New Formula For Loyalty

February 5, 2017
Black and silver headset with microphone resting on a wooden surface beside a white keyboard.
Blog

What Human Customer Service Can Do Better Than a Bot

April 7, 2017
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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