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Returns and exchanges 
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Proactive communication to drive customer lifetime value

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Delivery claim management to tackle fraud and build trust

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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Blog

Bracketing Makes Bedrooms Fitting Rooms

June 13, 2017
Diverse team collaborating around a table in a modern office setting.
Blog

Why Customer Experience is Every Retail Leader’s Job

September 14, 2018
Young man and woman standing against a brick wall, both looking at smartphones and smiling.
Blog

How to Deliver Bad News to Shoppers

June 23, 2023
Person wearing gray Nike sneakers and black pants standing on dark circular wooden stairs.
Blog

4 Pitfalls to Avoid When Measuring Customer Experience

August 17, 2018
Woman using smartphone and taking notes at desk with laptop and shipping boxes around her.
Blog

6 Common Retail Return Reasons (And Why You Should Care)

January 8, 2025
Cityscape viewed from above with yellow chat bubbles floating over buildings under a bright sky.
Blog

The Best Retail Chatbots

October 30, 2018
Person holding gift wrapped in white paper with pine branch, pinecone, and blank tag on wood table.
Blog

How to Build Customer Loyalty During the Holidays

November 6, 2018
Historic black and white photo of a crowded city street with elevated train tracks and many pedestrians.
Blog

The Real History of Black Friday: A Timeline

November 13, 2018
Smiling woman with curly hair and glasses wearing a denim jacket over a black shirt on pink background.
Blog

Increasing Customer Loyalty in Post-Purchase [Infographic]

March 6, 2023
Person in denim shirt holding and using a smartphone with a brown strap across the chest.
Blog

How Retailers Tailor Your Experience with Predictive Analytics

December 15, 2016
Person using smartphone to check delivery status showing a chat interface with 'Out for delivery' update.
Blog

Narvar Brings the Power of Artificial Intelligence to Retailers

December 1, 2016
Woman using a digital tablet in a bright, organized clothing and accessories store.
Blog

4 High-tech Ways Store Associates Can Support Digital Shoppers

February 20, 2017
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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