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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Close-up of a wrapped gift with a red ribbon and blank white tag under a decorated Christmas tree.
Blog

What to Consider Before the Holiday Returns Rush

October 12, 2017
Person unloading holiday gifts from red delivery truck decorated with holiday wreath in a neighborhood.
Blog

How to Give Customers a Great Holiday Experience

October 18, 2017
Gift wrapped in brown star-patterned paper with blank brown tag on a wooden surface.
Blog

How DSW Delivers During the Holidays

October 20, 2017
Child holding a pumpkin with a black Halloween face design and fangs.
Blog

Post-Purchase Mistakes During the Holidays

October 31, 2017
Plate with gourmet food being served at a restaurant table set with wine glasses and bread basket.
Blog

How Bots Improve CX in Ecommerce

May 2, 2023
Aerial view of a multi-level highway interchange with heavy traffic surrounded by trees and buildings.
Blog

Logistics Operations and Ecommerce

January 2, 2018
Young man looking through binoculars with a blurred orange landscape in the background.
Blog

How Post-Purchase Visibility Helps Retailers Thrive

April 19, 2023
Delivery person wearing brown uniform carrying packages on a city street with cars and buildings.
Blog

The Narvar Carrier Partner Advantage

December 6, 2017
Desk with computer showing checklist, piggy bank with coins, clock, books, coffee cup, and plant.
Blog

5 Teams to Include When Building a Post-purchase Business Case

January 16, 2018
Four coworkers smiling and discussing something on a laptop in a bright office.
Blog

How to Walk the Culture Talk

January 19, 2018
Close-up of a person using a white smartphone with one finger on the screen.
Blog

90% of Retailers Find Post-purchase Drives Revenue

May 9, 2017
Illustration split between dollar bills on left and building blueprint with tools on right.
Blog

4 Questions to Ask Before You Build a Post-Purchase Platform

October 21, 2022
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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