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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Blog

3 Ways to Win the Hearts of Online Shoppers

July 24, 2023
Two women in a clothing store, one holding an item while the other adjusts an earring and smiles.
Blog

Why Online Retailers Care About Post-Purchase

August 6, 2016
Close-up of green succulents with one bright pink cactus in the center among them.
Blog

5 Ways to Thrive in the Post-Purchase Landscape

June 27, 2023
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Blog

The Growing Normalization of Returns in Ecommerce

June 13, 2023
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Blog

How to Use Your Returns Policy to Get a Leg Up On Amazon

June 20, 2017
Silhouette of a person jumping in the air with colorful sunset sky and hills in the background.
Blog

Shoppers Prefer Effortless Commerce

January 18, 2017
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Blog

How to Keep Consumers Happy by Learning from Uber’s Mistakes

November 22, 2016
A close-up of a row of colorful children's books on a shelf, titles visible on the spines.
Blog

Building Eternal Brands With Timeless Stories

July 12, 2017
Row of old metal mailboxes on wooden posts along a rural roadside under sunlight.
Blog

Easy Returns Promote Customer Loyalty—Just Ask These Guys

July 27, 2017
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Blog

Door to Door in the Digital Age: Designing Push Communications

August 9, 2017
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Blog

5 Jobs That Will Transform Retail

May 18, 2023
Hand holding a Christmas gift wrapped with holiday-themed paper in front of blurred lights.
Blog

How to Prepare for Holiday Returns

September 15, 2017
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
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eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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