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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Two women smiling while packing boxes in a bright, organized workspace with office supplies nearby.
Blog

The Anatomy of a Great Package Tracking Email

November 16, 2021
Smiling woman with curly hair wearing a floral black jacket against a wooden slat wall with a round logo above.
Blog

Why I Became Narvar’s Chief Customer Officer

November 11, 2021
Woman in yellow vest holding crate and picking a box from warehouse shelf.
Blog

How to Prep Your Return Process for the Holidays

November 18, 2022
Person typing on laptop showing shipment volume bar chart with delivery status data metrics.
Blog

Driving Innovation in Post-Purchase Logistics

November 1, 2021
Man in winter hat and puffer vest holding a tablet in a warehouse with shelves of boxes.
Blog

How to Prep Your Fulfillment for an Earlier Holiday Selling Season

October 27, 2021
Woman wearing hijab working on a laptop at a table with boxes, shoes, and clothes in the background.
Blog

The Most-Coveted VIP Return Offerings

October 19, 2021
Exterior of a lululemon store with wooden paneling and large windows framed by black brick.
Blog

Lululemon: A Customer-friendly Return and Refund Policy Example

October 13, 2021
Woman and man working on laptops together in a warehouse with shelves of boxes around them.
Blog

5 Ways to Use Data to Improve Your Fulfillment Operations

October 7, 2021
Two people exchanging three stacked brown cardboard boxes close-up.
Blog

Will You Add Regional Carriers to Your Mix this Holiday Season?

September 29, 2021
Woman in yellow shirt working on laptop while packaging a box at a table with clothes and shipping supplies.
Blog

The Ultimate VIP Return Policy Template

September 24, 2021
Man in a safety vest seated at a desk working on a computer in a warehouse setting.
Blog

How to Improve CSAT During the Holidays

September 21, 2021
DSW Designer Shoe Warehouse store sign mounted on beige and gold exterior wall.
Blog

How DSW Personalizes Returns for VIPs

September 13, 2021
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
Person in center connected to icons of bicycle, shoe, backpack, grill, and pocket knife.
Report

The State of Post-purchase Experience

January 18, 2017

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