Consumers. Retail. Technology.

Sharing perspectives and inspiring ideas from the industry’s top experts.

Machine Learning Is Delivering More Personal Retail Experiences

5 Jobs That Will Transform Retail

Luxury Brands Sell Lifestyles, Not Products

How MM.LaFleur Keeps Customers Coming Back

How Bots Improve CX in Ecommerce

The Economic Impact of Order Visibility

How Post-Purchase Visibility Helps Retailers Thrive

How To Lower Ecommerce Returns in 13 Steps

19 Female Leaders Transforming Retail

How Empowering Subscribers With Information Increases Loyalty and Cuts Costs

Increasing Customer Loyalty in Post-Purchase [Infographic]

Making Ecommerce Returns A Quick Win for Everyone

How to Increase Subscription Loyalty Using the Post-Purchase Experience

Seasalt Cornwall: A Brand That Understands the Importance of Post-Purchase

The Top 8 Takeaways From NRF’s Big Show 2023

How to Select a Reliable Shipping and Packaging Provider

Do You Know How Common Cart Abandonment Is?

Why Is the Customer Experience So Important?

How Urban Outfitters Rewards Keeps Customer Coming Back

What Does a Great Order Tracking Email Look Like in Healthcare?

10 Post-Purchase “Must-Reads” Before 2023