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Customer Service

Mar 30, 2020

How to be Customer-centric in a Time of Public Crisis

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Customer Experience
Customer Service
Returns
Returns

Feb 12, 2019

The High Price of Returns

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Customer Service
Post Purchase
Returns
Returns

May 15, 2018

Moments that Matter: Building Customer Loyalty Post-purchase

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Customer Experience
Customer Service
Returns
Returns

Mar 27, 2018

Closing the Post-purchase Customer Experience Gap

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Customer Experience
Customer Service
Returns
Returns

Sep 19, 2017

Study: The New Age of Customer Communications

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Customer Experience
Customer Service
Future of Retail
Future of Retail

Sep 7, 2017

Five Jobs That Will Transform the Future of Retail

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Customer Experience
Customer Service
Future of Retail
Future of Retail

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Aug 22, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part II

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Customer Experience
Customer Service
Omnichannel
Omnichannel

Jul 5, 2017

6 Common Reasons for Retail Returns (And Why You Should Care)

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Customer Service
Post Purchase
Returns
Returns

Jun 2, 2017

How Direct-to-Consumer (D2C) Brands Are Rewriting the Rules of Retail

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Customer Service
Ecommerce
Future of Retail
Future of Retail

May 22, 2017

Delivering Bad News to Customers (and How to Turn it into Great Customer Service)

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Customer Experience
Customer Service
Post Purchase
Post Purchase

Apr 7, 2017

What Human Customer Service Can Do Better Than a Bot

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Customer Experience
Customer Service
Post Purchase
Post Purchase

Nov 22, 2016

How to Keep Consumers Happy by Learning from Uber’s Mistakes

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Customer Experience
Customer Service

Nov 9, 2016

How to Succeed with Conversational Commerce

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Customer Service
Future of Retail

Sep 8, 2016

Customer Loyalty: The Bread and Butter of the Restaurant Business

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Customer Experience
Customer Service
Loyalty
Loyalty
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