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Customer Experience

How to Select a Reliable Shipping and Packaging Provider

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Do You Know How Common Cart Abandonment Is?

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Why Is the Customer Experience So Important?

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The Ultimate Guide to Attracting Repeat Business

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How to Improve CSAT Scores in Call Centers Using Post-Purchase

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How to Improve Your Shopify Customer Service Experience

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[Podcast]: 60% Consumers Take Advantage of Retailers

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How Estimated Delivery Dates Help Sales

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5 Ways to Make Shoppers Happy

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5 Sneaky Return Expenses Every Merchant Must Know

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How To Lower Ecommerce Returns in 5 Steps

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How to Eliminate Buyer’s Remorse

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How Returns Grow Customer Loyalty

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9 Questions to Ask About Returns in Retail

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How to Protect Shopper Loyalty

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3 Steps to Eliminate WISMO and WISMR

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Checklist: How To Reduce Apparel and Footwear Returns

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4 Things to Know About Frustration-Free Packaging

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5 Ways Trusted Brands Keep Customers Coming Back

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Narvar + Zendesk—An Expanded Partnership

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Podcast: Remarkable Retail W/ Narvar CEO Amit Sharma

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What Is the Biggest Mistake in Retail? A Terrible Return Process

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The Anatomy of a Great Package Tracking Email

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How to Improve CSAT During the Holidays

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Fresh Ideas for Post-purchase Content That Customers Will Value

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Why You Should Modernize Your Patient Experience

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4 Consumer Behaviors That Will Persist Post-crisis

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How to be Customer-centric in a Time of Public Crisis

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Optimize for These Holiday Retail Trends

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3 Ways to Compete with Amazon's Returns Process

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Global Returns Study: The Art of the Perfect Return

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Key Touchpoints to Optimize for Shoppers

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How Luxury Shopping’s Past Will Inform Its Future

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How Retailers are Driving Growth through Customer Experience

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Customer Experience and Retention in Beauty

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What Customers Really Want in Retail

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3 (of many) Reasons You Should Attend the Narvar Summit

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How PrettyLittleThing Increased Loyalty

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The Best Retail Experiences of 2018

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Try-Before-You-Buy Is Influencing Online Returns

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How Return Policies Impact Retail Sales

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What Retailers Can Do About Package Theft

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Increasing Customer Loyalty in Post-Purchase [Infographic]

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Building Customer Loyalty with the 4 Cs

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How to Build Customer Loyalty During the Holidays

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The Best Retail Chatbots

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Trustpilot, Mention Me and Narvar Come Together

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4 Must-Haves in a Package Tracking Solution

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The Role of Reinvention: Macy’s Epic Retail Rebound

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Why Customer Experience is Every Retail Leader’s Job

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4 Pitfalls to Avoid When Measuring Customer Experience

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Upgrading the Holiday Shopping Experience with Delivery Updates

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3 Numbers to Watch If You Want to Keep Your Customers

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How Retailers Are Approaching Customer Communications

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GDPR Just Killed Your Personalization Strategy. What Now?

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Moments that Matter: Building Customer Loyalty Post-purchase

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5 Ways to Get the Most Out of a Branded Tracking Experience

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Closing the Post-purchase Customer Experience Gap

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What Went Down at Shoptalk 2018

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Giving a Voice to Post-purchase

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You Can’t Have Brand Authenticity Without a Holistic Customer Journey

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6 Not-To-Miss Sessions at Shoptalk

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5 Teams to Include When Building a Post-purchase Business Case

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6 Post-purchase Resolutions for Customer-centric Retailers

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Content Roundup: Holiday 2017

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4 Ways to Inspire Trust Throughout the Retail Customer Journey

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Retail Executives Talk Industry Trends

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Retail Leaders Talk Retail Experience

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How Bots Improve CX in Ecommerce

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How to Communicate Throughout the Customer Journey

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Post-Purchase Mistakes During the Holidays

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How 5 SF Shops Are Rethinking Customer Experience

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How DSW Delivers During the Holidays

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How to Give Customers a Great Holiday Experience

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Meet the People Who Will Help European Retailers Foster Loyalty

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7 Sessions to Get Excited About at Shoptalk Europe 2017

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How MM.LaFleur Keeps Customers Coming Back For More

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Study: The New Age of Customer Communications

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5 Jobs That Will Transform Retail

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How Finish Line Delivers the "Epic Finish"

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A Recipe for Post-purchase Success

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Narvar Q&A with Industry Expert Shep Hyken: Part III

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Narvar Q&A with Industry Expert Shep Hyken: Part II

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Narvar Q&A with Industry Expert Shep Hyken: Part I

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Door to Door in the Digital Age: Designing Push Communications

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Easy Returns Promote Customer Loyalty—Just Ask These Guys

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[Cheat Sheet] Build a Returns Experience That Customers Love

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Why Amazon Struggles with Luxury Retail

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How to Use Your Returns Policy to Get a Leg Up On Amazon

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Bracketing Makes Bedrooms Fitting Rooms

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It's Official: Returns Are the New Normal

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Plus-Size—A Hidden Opportunity for Retailers

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How to Deliver Bad News to Shoppers

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The Rise of Resale Shopping

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Indie Record Retail: Spinning Success

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D3 Delves into Delivery Disruption

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Rebooting Retail Now Will Unlock Future Success

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What Human Customer Service Can Do Better Than a Bot

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Narvar Launches Post-purchase Benchmark

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How to create shopping experiences worth savoring

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