Category Collection

Customer Experience

3 Steps to Eliminate WISMO and WISMR

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Checklist: How To Reduce Apparel and Footwear Returns

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4 Things to Know About Frustration-Free Packaging

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5 Ways Trusted Brands Keep Customers Coming Back

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Narvar + Zendesk—An Expanded Partnership

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Podcast: Remarkable Retail W/ Narvar CEO Amit Sharma

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What Is the Biggest Mistake in Retail? A Terrible Return Process

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The Ultimate Guide to Attracting Repeat Business

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The Anatomy of a Great Package Tracking Email

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How to improve CSAT despite longer fulfillment times this holiday season

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Fresh Ideas for Post-purchase Content That Customers Will Value

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The Case for Patience and Communication to Combat "Shipageddon"

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Why It’s Imperative for Healthcare to Modernize the Patient Experience

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4 Consumer Behaviors That Will Persist Post-crisis

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How to be Customer-centric in a Time of Public Crisis

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Optimize for These Predicted Holiday Trends in Consumer Behavior

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3 Ways to Compete with Amazon's Returns Process

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Global Returns Study: The Art of the Perfect Return

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Magical Moments: Key Touchpoints to Optimize the Customer Journey

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How Luxury Shopping’s Past Will Inform Its Future

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How Retailers are Driving Growth through Customer Experience

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Not Just Lip Service: Customer Experiences and Retention in Beauty

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Don’t Call it a Recap! Highlights and Smart Tips from Narvar Summit 2019

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3 (of many) Reasons You Should Attend the Narvar Summit

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PrettyLittleThing Boosts Loyalty by Taking Ownership of Post-Purchase Experience

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The Best Retail Experiences of 2018

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How “Try-Before-You-Buy” Is Influencing the Future of Online Returns

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Are Your Return Policies Blocking Sales? Tackle These 6 Top Dealbreakers

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What Retailers Can Do About Package Theft

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Earning Loyalty Through the Customer Post-Purchase Journey [Infographic]

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Building Customer Loyalty with the 4 Cs

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5 Ways to Build Customer Loyalty in Retail During the Holiday Season

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The Best Retail Chatbots

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Trustpilot, Mention Me and Narvar Come Together

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4 Must-Haves in a Package Tracking Solution

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The Role of Reinvention: Macy’s Epic Retail Rebound

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Why Customer Experience is Every Retail Leader’s Job

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4 Pitfalls to Avoid When Measuring Customer Experience

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Upgrading the Holiday Shopping Experience with Delivery Updates

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3 Numbers to Watch If You Want to Keep Your Customers

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How Retailers Are Approaching Customer Communications

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GDPR Just Killed Your Personalization Strategy. What Now?

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Moments that Matter: Building Customer Loyalty Post-purchase

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5 Ways to Get the Most Out of a Branded Tracking Experience

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Closing the Post-purchase Customer Experience Gap

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What Went Down at Shoptalk 2018

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Giving a Voice to Post-purchase

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You Can’t Have Brand Authenticity Without a Holistic Customer Journey

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4 Questions to Ask Before Building a Post-purchase Solution

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Talking Shop at Shoptalk 2018: 6 Not-To-Miss Sessions at This Year's Event

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5 Teams to Include When Building a Post-purchase Business Case

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6 Post-purchase Resolutions for Customer-centric Retailers

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Content Roundup: Holiday 2017

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4 Ways to Inspire Trust Throughout the Retail Customer Journey

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[Video] Retail Executive Michael Scharff on Industry Trends

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[Video] Retail Leader Corey Harris at Ipsy Weighs in on Retail Experience

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Bots and Humans: Use the Best of Both in Your Customer Experience Strategy

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How to Communicate Throughout the Customer Journey

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The Scary Truth About Delivering a Bad Holiday Post-purchase Experience

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How 5 SF Shops Are Rethinking Customer Experience

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Why DSW & Marine Depot Will Definitely Deliver During Holiday 2017 (and All Year Round)

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How to Give Your Customers a Great Holiday Post-purchase Experience

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Meet the People Who Will Help European Retailers Foster Loyalty

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7 Sessions to Get Excited About at Shoptalk Europe 2017

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How MM.LaFleur Keeps Customers Coming Back For More

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Study: The New Age of Customer Communications

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Five Jobs That Will Transform the Future of Retail

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How Finish Line Delivers the "Epic Finish"

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A Recipe for Post-purchase Success

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Narvar Q&A with Industry Expert Shep Hyken: Part III

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Narvar Q&A with Industry Expert Shep Hyken: Part II

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Narvar Q&A with Industry Expert Shep Hyken: Part I

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Door to Door in the Digital Age: Designing Push Communications

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Easy Returns Promote Customer Loyalty—Just Ask These Guys

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[Cheat Sheet] Build a Returns Experience That Customers Love

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Why Amazon Struggles with Luxury Retail

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How to Use Your Returns Policy to Get a Leg Up On Amazon

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Bracketing: For Online Returns, the Bedroom is the New Fitting Room

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It's Official: Returns Are the New Normal

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Connecting With Every Customer: A Plus-Size Opportunity for Retailers

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Delivering Bad News to Customers (and How to Turn it into Great Customer Service)

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What’s Old Is New Again: The Rise of Resale Shopping

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Indie Record Retail: Spinning Success

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D3 Delves into Delivery Disruption

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Rebooting Retail Now Will Unlock Future Success

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What Human Customer Service Can Do Better Than a Bot

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Narvar Launches Post-purchase Benchmark

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How to create shopping experiences worth savoring

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4 High-tech Ways Store Associates Can Support Digital Shoppers

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What We Learned at the Narvar Summit

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Emotional Alchemy: The New Formula For Loyalty

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Supply Chain Technology is the New Cool Kid on the Block

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Shopping Preferences Shifting Toward Effortless, Emotion-driven Commerce, Says New Study

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Why Pop-up Stores Are Becoming So Popular

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How Retailers Tailor Your Experience with Predictive Analytics

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How to Deliver on Customer Expectations During the Holidays

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Introducing Narvar Alerts: Customers Deserve to Know

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That Was Easy: Retailers Must Simplify Shopping In A Complex World

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How to Keep Consumers Happy by Learning from Uber’s Mistakes

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Retail Revolution: The Customer Is Now In Charge

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