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Customer Experience

Oct 21, 2019

3 Ways to Compete with Amazon's Returns Process

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Customer Experience

Industry Trends

Industry Trends

Sep 10, 2019

Global Returns Study: The Art of the Perfect Return

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Customer Experience

Future of Retail

Industry Trends

Industry Trends

Aug 1, 2019

Magical Moments: Key Touchpoints to Optimize the Customer Journey

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Customer Experience

Jul 2, 2019

How Luxury Shopping’s Past Will Inform Its Future

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Customer Experience

Retail Technology

Jun 3, 2019

How Retailers are Driving Growth through Customer Experience

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Customer Experience

Jun 3, 2019

Not Just Lip Service: Customer Experiences and Retention in Beauty

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Customer Experience

Industry Trends

Apr 29, 2019

Don’t Call it a Recap! Highlights and Smart Tips from Narvar Summit 2019

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Customer Experience

Future of Retail

Future of Retail

Feb 5, 2019

3 (of many) Reasons You Should Attend the Narvar Summit

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Customer Experience

Jan 17, 2019

PrettyLittleThing Boosts Loyalty by Taking Ownership of Post-Purchase Experience

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Customer Experience

Jan 15, 2019

The Best Retail Experiences of 2018

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Customer Experience

Jan 8, 2019

How “Try-Before-You-Buy” Is Influencing the Future of Online Returns

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Customer Experience

Dec 27, 2018

Are Your Return Policies Blocking Sales? Tackle These 6 Top Dealbreakers

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Customer Experience

Dec 19, 2018

What Retailers Can Do About Package Theft

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Customer Experience

Dec 6, 2018

Earning Loyalty Through the Customer Post-Purchase Journey [Infographic]

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Customer Experience

Nov 12, 2018

Building Customer Loyalty with the 4 Cs

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Customer Experience

Nov 6, 2018

5 Ways to Build Customer Loyalty in Retail During the Holiday Season

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Customer Experience

Oct 30, 2018

The Best Retail Chatbots

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Customer Experience

Oct 23, 2018

Trustpilot, Mention Me and Narvar Come Together

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Customer Experience

Oct 11, 2018

4 Must-Haves in a Package Tracking Solution

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Customer Experience

Sep 27, 2018

The Role of Reinvention: Macy’s Epic Retail Rebound

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Customer Experience

Future of Retail

Sep 14, 2018

Why Customer Experience is Every Retail Leader’s Job

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Customer Experience

Aug 17, 2018

4 Pitfalls to Avoid When Measuring Customer Experience

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Customer Experience

Aug 2, 2018

Upgrading the Holiday Shopping Experience with Delivery Updates

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Customer Experience

Jul 9, 2018

3 Numbers to Watch If You Want to Keep Your Customers

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Customer Experience

Jul 3, 2018

How Retailers Are Approaching Customer Communications

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Customer Experience

May 15, 2018

Moments that Matter: Building Customer Loyalty Post-purchase

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Customer Experience

Customer Service

Mar 29, 2018

5 Ways to Get the Most Out of a Branded Tracking Experience

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Customer Experience

Mar 27, 2018

Closing the Post-purchase Customer Experience Gap

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Customer Experience

Customer Service

Mar 26, 2018

What Went Down at Shoptalk 2018

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Customer Experience

Future of Retail

Future of Retail

Mar 21, 2018

Giving a Voice to Post-purchase

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Customer Experience

Future of Retail

Retail Technology

Retail Technology

Mar 14, 2018

You Can’t Have Brand Authenticity Without a Holistic Customer Journey

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Customer Experience

Mar 13, 2018

4 Questions to Ask Before Building a Post-purchase Solution

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Customer Experience

Mar 7, 2018

Talking Shop at Shoptalk 2018: 6 Not-To-Miss Sessions at This Year's Event

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Customer Experience

Future of Retail

Future of Retail

Jan 16, 2018

5 Teams to Include When Building a Post-purchase Business Case

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Customer Experience

Dec 21, 2017

6 Post-purchase Resolutions for Customer-centric Retailers

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Customer Experience

Dec 20, 2017

Content Roundup: Holiday 2017

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Customer Experience

Dec 12, 2017

4 Ways to Inspire Trust Throughout the Retail Customer Journey

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Customer Experience

Dec 8, 2017

[Video] Retail Executive Michael Scharff on Industry Trends

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Customer Experience

Personalization

Nov 28, 2017

[Video] Retail Leader Corey Harris at Ipsy Weighs in on Retail Experience

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Customer Experience

Personalization

Nov 21, 2017

Bots and Humans: Use the Best of Both in Your Customer Experience Strategy

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Customer Experience

Future of Retail

Machine Learning

Machine Learning

Nov 8, 2017

How to Communicate Throughout the Customer Journey

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Customer Experience

Oct 31, 2017

The Scary Truth About Delivering a Bad Holiday Post-purchase Experience

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Customer Experience

Oct 27, 2017

How 5 SF Shops Are Rethinking Customer Experience

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Customer Experience

Oct 20, 2017

Why DSW & Marine Depot Will Definitely Deliver During Holiday 2017 (and All Year Round)

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Customer Experience

Oct 18, 2017

How to Give Your Customers a Great Holiday Post-purchase Experience

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Customer Experience

Oct 10, 2017

Meet the People Who Will Help European Retailers Foster Loyalty

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Customer Experience

Oct 5, 2017

7 Sessions to Get Excited About at Shoptalk Europe 2017

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Customer Experience

Sep 27, 2017

How MM.LaFleur Keeps Customers Coming Back For More

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Customer Experience

Sep 19, 2017

Study: The New Age of Customer Communications

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Customer Experience

Customer Service

Future of Retail

Future of Retail

Sep 7, 2017

Five Jobs That Will Transform the Future of Retail

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Customer Experience

Customer Service

Future of Retail

Future of Retail

Sep 5, 2017

How Finish Line Delivers the "Epic Finish"

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Customer Experience

Aug 31, 2017

A Recipe for Post-purchase Success

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Customer Experience

Aug 24, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part III

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Customer Experience

Aug 22, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part II

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Customer Experience

Customer Service

Aug 17, 2017

Narvar Q&A with Industry Expert Shep Hyken: Part I

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Customer Experience

Future of Retail

Retail Technology

Retail Technology

Aug 9, 2017

Door to Door in the Digital Age: Designing Push Communications

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Customer Experience

Personalization

Jul 27, 2017

Easy Returns Promote Customer Loyalty—Just Ask These Guys

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Customer Experience

Jul 20, 2017

[Cheat Sheet] Build a Returns Experience That Customers Love

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Customer Experience

Jun 22, 2017

Why Amazon Struggles with Luxury Retail

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Customer Experience

Jun 20, 2017

How to Use Your Returns Policy to Get a Leg Up On Amazon

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Customer Experience

Jun 13, 2017

Bracketing: For Online Returns, the Bedroom Is the New Fitting Room

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Customer Experience

Jun 6, 2017

It's Official: Returns Are the New Normal

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Customer Experience

May 25, 2017

Connecting With Every Customer: A Plus-Size Opportunity for Retailers

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Customer Experience

Personalization

Personalization

May 22, 2017

Delivering Bad News to Customers (and How to Turn it into Great Customer Service)

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Customer Experience

Customer Service

Apr 24, 2017

What’s Old Is New Again: The Rise of Resale Shopping

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Customer Experience

Future of Retail

Future of Retail

Apr 21, 2017

Indie Record Retail: Spinning Success

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Customer Experience

Apr 20, 2017

D3 Delves into Delivery Disruption

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Customer Experience

Apr 14, 2017

Rebooting Retail Now Will Unlock Future Success

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Customer Experience

Apr 7, 2017

What Human Customer Service Can Do Better Than a Bot

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Customer Experience

Customer Service

Mar 20, 2017

Narvar Launches Post-purchase Benchmark

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Customer Experience

Mar 13, 2017

How to create shopping experiences worth savoring

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Customer Experience

Feb 20, 2017

4 High-tech Ways Store Associates Can Support Digital Shoppers

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Customer Experience

Feb 16, 2017

What We Learned at the Narvar Summit

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Customer Experience

Feb 5, 2017

Emotional Alchemy: The New Formula For Loyalty

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Customer Experience

Feb 2, 2017

Supply Chain Technology is the New Cool Kid on the Block

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Customer Experience

Jan 18, 2017

Shopping Preferences Shifting Toward Effortless, Emotion-driven Commerce, Says New Study

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Customer Experience

Dec 20, 2016

Why Pop-up Stores Are Becoming So Popular

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Customer Experience

Dec 15, 2016

How Retailers Tailor Your Experience with Predictive Analytics

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Customer Experience

Personalization

Personalization

Dec 12, 2016

How to Deliver on Customer Expectations During the Holidays

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Customer Experience

Dec 9, 2016

Introducing Narvar Alerts: Customers Deserve to Know

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Customer Experience

Dec 6, 2016

That Was Easy: Retailers Must Simplify Shopping In A Complex World

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Customer Experience

Nov 22, 2016

How to Keep Consumers Happy by Learning from Uber’s Mistakes

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Customer Experience

Customer Service

Oct 27, 2016

Retail Revolution: The Customer Is Now In Charge

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Customer Experience

Oct 14, 2016

Authenticity Matters: Consumers Want Brands To Get Real

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Customer Experience

Sep 17, 2016

Making Ecommerce Returns A Quick Win for Everyone

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Customer Experience

Sep 8, 2016

Customer Loyalty: The Bread and Butter of the Restaurant Business

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Customer Experience

Customer Service

Aug 31, 2016

In The Next E-Comm Evolution, Brands Go Beyond the Buy

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Customer Experience

Aug 2, 2016

5 Ways to Thrive in the Post-purchase Landscape

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Customer Experience

Personalization

Personalization

Jul 28, 2016

Customer Singularity: Where Online and Offline Meet

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Customer Experience