NARVAR VS. LOOP RETURNS
Why the world’s leading brands choose Narvar over Loop Returns
Narvar transforms the post-purchase journey by helping retailers build trust, safeguard operations, and unlock sustainable growth.
Comprehensive
post-purchase platform
Narvar powers best-in-class, highly tailored, and convenient returns experiences, but our value doesn't stop there. Our solutions span across the entire consumer journey, from pre-purchase through post-delivery, helping you maximize conversion, boost loyalty, and reduce costs.
Intelligence-driven personalization
Partnering with Narvar means tapping into the largest retail data network in the world, unlocking unmatched intelligence that delivers results for your brand. Whether you're looking to reward your best customers, prevent fraud & abuse, or optimize your operations, our AI-powered solutions are here to support your goals.
Global, enterprise-grade support
As the pioneer of the post-purchase category, we continually focus on building stable, robust features that scale with your brand. From supporting your omnichannel operations to helping you expand to new markets, our global team is there for you every step of the way.
“At Wolf & Shepherd, we’re committed to building customer trust. Narvar's ease of use and reliability make it an important tool for us. We look forward to continuing to scale and grow our business with Narvar’s support.”
Does Loop really make sense for your business?
How you benefit with Narvar
Boost your customer loyalty
Shopper loyalty soars when you switch to Narvar because shoppers fall in love with the unrivaled convenience of our return experience.
With Narvar, your customers gain access to multiple frictionless return methods (including boxless, printerless, and home pickup), as well as the largest drop-off network in the United States, with more than 200,000 return locations.
More than a point solution
Loop is a point solution—Narvar isn’t. In fact, Narvar provides the only end-to-end post-purchase platform in retail.
Instead of partnering with different vendors for returns, order tracking, messaging, and analytics, you can use Narvar as your one-stop shop. When you do, you’ll see your operating costs drop, your efficiency increase, and your customers smile.
Improve your exchange rate
Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.
As the biggest player in post-purchase it only makes sense that Narvar knows a thing or two about converting returners into exchangers. If retaining revenue and reducing refund requests are important to your future, Narvar is the partner you want to work with.
Features
Platform compatibility
Order tracking
Returns management
AI capabilities
Fraud prevention
Analytics
Pricing
KEY FEATURES & BENEFITS
Why Narvar’s customization and integration capabilities surpass Loop’s limitations
Platform compatibility
Narvar is platform agnostic—seamlessly integrates with Shopify, Salesforce Commerce Cloud, and more. Custom platform integrations via API also available. Future-proof your investment no matter what platform powers your brand.
Order tracking
Integrated, real-time tracking and notifications across 1,000+ carriers globally. Create branded, personalized experiences based on customer segment, order attributes, and more with 60+ unique events available all in one platform.
Returns management
Convenient, frictionless returns and exchanges offered via a self-serve consumer portal and 200k+ global drop-off locations. Narvar customers retain up to 60% of revenue and reduce support costs by 50% with proactive, personalized status updates. Intelligent routing and consolidation capabilities save retailers 25% or more on return freight costs.
AI capabilities
Advanced ML models and IRIS-powered intelligence deliver outcomes at every stage of the consumer journey. From accurate EDDs that drive conversion at checkout to recommendations that reduce delivery claims and appeasements after purchase, Narvar's platform is at the forefront of layering actionable insights into the post-purchase experience.
Fraud prevention
Narvar's intelligent fraud signal, IRIS, takes consumer behavior across our entire retail network into account. Our suite of solutions is powered by 42B data points that detect and mitigate fraud across a variety of use cases. Applications span the full consumer journey and range from reducing delivery claims to mitigating returns abuse, and beyond.
Analytics
Robust analytics and reporting across each area of the platform. Unlock insights on your performance at checkout, during delivery, and throughout the post-purchase journey with our integrated suite of dashboards.
Pricing
Narvar is built to scale with you, which means we offer pricing based on your individual needs and growth goals. Our customers report 15–20% higher ROI due to increased customer retention and significant cost savings. Bundle more offerings within our platform to save even more.
Say “goodbye” to clunky, inefficient returns
“Our team utilizes Narvar for our reverse logistics. We love how easy the system is to learn and how helpful and proactive the Narvar team is whenever we need support. The return portal is fully customizable for your branding and there are always new features rolling out to improve our experience.”
“Narvar Returns & Exchanges offers a lot of flexibility in building a custom experience suited for your store. If things get confusing, their support team is extremely responsive and thorough! Analytics is also thorough and easy to compile, which has helped us monitor our return rates on a product level.”
“Narvar is the best returns solution for us. We were able to automate the process very well. It is possible to receive returns from different countries. All of them are processed internally in the same way. Our employees can use the app to speed up the returns processing a lot. I can only recommend the system!”
“The Narvar Shopify app has proven to be an integral tool in improving our returns process. The features are robust and customizable…and the support team has been a fantastic resource in navigating the tool and directing us towards solutions to fit our needs to continually improve and automate our processes.”
Pink Lily
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