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Returns and exchanges 
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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Woman in a yellow shirt holding stacked cardboard boxes and looking at her smartphone indoors.
Blog

5 Ways Trusted Brands Keep Customers Coming Back

June 6, 2022
Woman in orange shirt sitting on couch frowning while inspecting a white sneaker she holds.
Blog

Checklist: How To Reduce Apparel and Footwear Returns

June 17, 2022
Hands holding a five-dollar bill and a brown leather wallet.
Blog

Why Are Brands Starting to Charge for Returns?

June 10, 2022
Various recyclable and compostable packaging with green, yellow, brown, and white backgrounds and eco messages.
Blog

4 Things to Know About Frustration-Free Packaging

June 13, 2022
Two open product boxes: one brown Empathy Wines box and one red Love Wellness box with supplements.
Blog

How to Improve Ecommerce Returns With Better Packaging

June 8, 2022
Man in light shirt on phone looking concerned while working on a laptop on a couch.
Blog

4 Ways WISMO and WISMR Undermine Ecommerce Success

May 20, 2022
Two workers loading cardboard boxes onto a pallet by a white delivery van outside a warehouse.
Blog

Optimizing Returns Is More Important Than Ever

June 1, 2022
Person unpacking a white lace garment from a cardboard box on a table with other folded clothes and boxes.
Blog

Why Are Returns Important?

May 19, 2022
Person using laptop to shop red high heel shoes online, holding a gold credit card.
Blog

Best Practices for Processing Returns on Shopify

May 12, 2022
Hand selecting shoes on a touchscreen laptop displaying an online shop website.
Blog

What Is the Biggest Mistake in Retail? A Terrible Return Process

May 5, 2022
Workspace with laptop screen showing Environmental Friendly message and leaf in lightbulb icon.
Blog

How Post-Purchase Helps the Environment

April 22, 2022
Yellow DHL cargo airplane on airport runway with terminal and control tower in background.
Blog

Carrier Diversification Is Decreasing Delivery Times

April 29, 2022
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
Person in center connected to icons of bicycle, shoe, backpack, grill, and pocket knife.
Report

The State of Post-purchase Experience

January 18, 2017

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