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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Person using laptop showing Shopify app store page for Narvar Returns and Exchanges app.
Blog

How to Improve Your Shopify Customer Service Experience

December 7, 2022
Hands placing a small wrapped gift with a red ribbon and gift tag into a cardboard box.
Blog

How To Prepare Your Post-Purchase Experience for Peak Season

November 21, 2022
Stack of five cardboard boxes of various sizes against a plain beige wall.
Blog

Why Use Narvar for Consolidated Returns?

November 11, 2022
Close-up of two red push pins on calendar dates 12 and 13 in focus.
Blog

How Estimated Delivery Dates Help Sales

November 9, 2022
Smiling woman in an orange shirt unpacking a cardboard box while sitting on a gray sofa.
Blog

5 Ways to Make Shoppers Happy

November 3, 2022
Two workers handing cardboard boxes between a warehouse and a delivery van with stacked boxes inside.
Blog

5 Sneaky Return Expenses Every Merchant Must Know

October 19, 2022
Pharmacist in white coat helping a woman with medication box in a pharmacy store.
Blog

How Pharmacies Improve Patient Loyalty With Post-Purchase

October 6, 2022
Smiling woman in white shirt holding colorful shopping bags in a corridor with wooden and brick walls.
Blog

How To Lower Ecommerce Returns in 13 Steps

April 10, 2023
Bright warehouse with shelves of stacked boxes, pallets of bags, and yellow pallet jacks.
Blog

How to Use Logistics as a Means of Brand Differentiation

September 19, 2022
Man with glasses sitting on couch unpacking a blue denim shirt from a cardboard box.
Blog

How to Eliminate Buyer’s Remorse

September 7, 2022
Three colleagues discussing data shown on a laptop screen with charts and global metrics.
Blog

Reverse Logistics: 5 Numbers You Should Track

August 22, 2022
Woman with blonde hair in an orange floral dress using a laptop at an outdoor stone table.
Blog

What “Remote-First” Means and Why You Should Care

August 18, 2022
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
Person in center connected to icons of bicycle, shoe, backpack, grill, and pocket knife.
Report

The State of Post-purchase Experience

January 18, 2017

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