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AI-powered delivery date estimates to boost conversion

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Give shoppers peace of mind and protect and grow your bottom line

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Personalized tracking experiences to build brand loyalty

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Shield

Returns and exchanges 
management to mitigate fraud and reward best customers

Notify

Proactive communication to drive customer lifetime value

Assist

Delivery claim management to tackle fraud and build trust

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Transform 74B+ interactions into insights that personalize, optimize, and protect.

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featured
Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Close-up of a smiling woman showing white teeth and curly dark hair.
Blog

Machine Learning Is Delivering More Personal Retail Experiences

May 24, 2023
Close-up of a squeezed toothpaste tube next to a toothbrush with blue and green bristles.
Blog

How AI is Changing the Way We Shop

June 27, 2017
Gold pins connected by gold thread on wooden surface forming a network pattern.
Blog

Why Great Leadership Is Like a Great Technology Platform

March 2, 2017
Close-up of glossy pink lips and nose visible through torn pink paper background.
Blog

Customer Experience and Retention in Beauty

June 3, 2019
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Blog

Building Customer Loyalty with the 4 Cs

November 12, 2018
Open laptop on a light wood desk with two pencils, coffee cup, sticky notes, and crumpled paper balls.
Blog

Increasing Productivity by not Working for Two Days

April 9, 2019
Two hands exchanging three stacked cardboard shipping boxes in a close-up view.
Blog

3 Ways to Compete with Amazon's Returns Process

October 21, 2019
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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