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Shield

Returns and exchanges 
management to mitigate fraud and reward best customers

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Proactive communication to drive customer lifetime value

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Delivery claim management to tackle fraud and build trust

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Cover of an eBook titled 'The Claim-and-Effect Equation' for enterprise retailers, explaining how fragmented claims, returns, and support cost retailers and how a unified resolution approach protects margin and loyalty, featuring a smiling woman using a smartphone with icons of a shield and a badge with a check mark on a blue gradient background.
eBook

The Claim & Effect Equation

Ebook cover titled 'The Return on Returns' for enterprise retailers with a photo of a woman holding a smartphone at a desk and icons of a return box and a certified badge.
eBook

The Return on Returns

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Robotic arm with suction cups lifting a cardboard box in a factory setting.
Blog

Supply Chain Technology is the New Cool Kid on the Block

February 2, 2017
Man in blue shirt listens while woman in black speaks during a discussion with plant in background.
Blog

Investing in the Future of Retail

November 28, 2016
Close-up of broken and cracked red bricks with mortar and soil in between the gaps.
Blog

Rebooting Retail Now Will Unlock Future Success

April 14, 2017
Boutique shop interior with shelves of handbags, jewelry, hats, and decorative lamps under warm lighting.
Blog

The Rise of Resale Shopping

April 24, 2017
Man and woman casually sitting on colorful armchairs in a furniture store with price signs.
Blog

How to create shopping experiences worth savoring

March 13, 2017
Pair of hands holding a small white gift box wrapped with red snowflake ribbon.
Blog

How to Deliver on Customer Expectations During the Holidays

December 12, 2016
Smiling woman holding a pen and paper while talking with a man in a blue uniform indoors.
Blog

How a Liberal Returns Policy Can Boost Loyalty and Sales

July 7, 2023
Barista smiling and handing a cup of coffee to a customer at a cafe counter.
Blog

Authenticity Matters: Consumers Want Brands To Get Real

October 14, 2016
Two women smiling and working on a laptop together at a cafe table with coffee cups.
Blog

The Most Admired Retailers Succeed With These 3 Strategies

September 19, 2016
Computer screen showing an online shop page with product listings in a minimal room with a lamp and plant.
Blog

Making Ecommerce Returns A Quick Win for Everyone

March 1, 2023
Barista handing a blue cup of coffee and croissant on a plate to a customer in a café.
Blog

Customer Loyalty: The Bread and Butter of the Restaurant Business

September 8, 2016
Two workers in blue uniforms loading cardboard boxes into the back of a white van on a paved surface.
Blog

In The Next E-Comm Evolution, Brands Go Beyond the Buy

August 31, 2016
Split graphic of money and blueprint with icons for time, gear, hammer, and screw representing build vs buy choice.
eBook

Build vs. Buy: A Guide to Choosing the Right Post-purchase Solution

March 8, 2018
Desk scene with computer, checklist, clock, piggy bank, coffee cup, books, plant, and floating dollar coins.
eBook

How to Make a Business Case for a Post-purchase Experience Platform

January 8, 2018
Illustration of a postage stamp with a delivery van, courier, and icons of chair, shoe, shirt, and game controller.
eBook

The Essential Guide to Retail Returns

January 1, 2018
Illustration of a delivery person with packages next to a red holiday-themed delivery truck with wreath and light.
eBook

Survive & Thrive Over the Holidays

November 30, 2017
Person using laptop and holding card, surrounded by icons of messages, sale, delivery, and thank you notes.
eBook

Keep ‘Em In the Know: How to Communicate Throughout the Customer Journey

November 7, 2017
Smartphone with message notification and smiling face icon with chat bubble on blue background.
Report

Bots, Text and Voice: What Cuts Through 
the Clutter

September 19, 2017
Illustration of a smiling woman surrounded by shopping icons like shoes, bags, phone, money, and clothing.
Report

How retailers value post-purchase

May 9, 2017
Report

Post-purchase Benchmark

March 17, 2017
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Report

The State of Post-purchase Experience

January 18, 2017

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