Since partnering with Narvar, Newell has seen a drop in customer calls, a boost in lifetime value, and a new level of cohesion brought to their varied brand and product portfolio.
“Narvar’s customizable return rules provide us immense flexibility across our brands. We operate across verticals and product categories — so our brands have their own unique return eligibility rules and requirements. Operating within one platform across scenarios and brands has been incredible for us.”
Tambi Younes, Sr. Director of Product, UX, and Digital Experience
Founded in 1903, Newell Brands is an American manufacturer and distributor of consumer products across 80+ household names — Rubbermaid, Calphalon, Coleman, Marmot, and Graco to name a few. Newell Brands is dedicated to creating products that are safe, sustainable and responsibly made—from design and sourcing to manufacturing, packaging, distribution, use and end-of-life. With a portfolio of products that can be found in millions of households around the world, Newell embraces opportunities to bring sustainable solutions to everyday life. From estimated delivery dates pre-purchase (Narvar Promise) to seamless returns and exchanges (Narvar Return), Newell Brands has partnered with Narvar since 2020 in providing end-to-end post-purchase solutions across their portfolio.
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