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How Seager retains $0.43 on every $1 of returns 

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Sharing perspectives, trends, and actionable content from leaders shaping the post-purchase experience.

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Downloaded Santa delivering presents via a delivery app, using a smartphone to track orders
CX

Santa Sets the Standard for Peak-Season Operational Efficiency

10
min read
Porch pirate stealing package at doorstep
Innovation

Guarantee the Delivery Experience, Not Just the Package

7
min read
Christmas gifts at the warehouse
Insights

Yule Love This: Tips to Sleigh Holiday Revenue This Season

15
min read
Innovation

The #1 Post-Purchase Platform Launches Shipping Insurance, Narvar Secure

2
min read

Popular

Downloaded Santa delivering presents via a delivery app, using a smartphone to track orders
CX

Santa Sets the Standard for Peak-Season Operational Efficiency

10
min read
Package delivered with accurate timing
Innovation

Speed isn’t everything: why reliable delivery dates matter

3
min read
Intelligent Retail Insights Service
Innovation

Narvar Introduces IRIS: The AI Engine Powering the Future of Post-Purchase

4
min read

Videos

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Retailer investigating AI-powered personalization
CX

The future of personalization in the post-purchase experience

2
min read
Warehouse manager reviewing returns program
CX

How to make product returns a competitive advantage

2
min read
Online shopper making a purchase
CX

The value of loyalty: retaining customers amid tariff threats

2
min read
Warehouse associate scanning a returned package
Insights

Optimizing retail returns in the face of rising tariffs

1
min read

Browse all

Customer loyalty in retail powered by transparency in returns
CX

How Returns Grow Customer Loyalty

4
min read
Insights

Returns Cost Retailers More Than They Should

3
min read
Fendi—a marquee luxury retailer
Insights

5 Numbers Every Luxury Retailer Should Know

3
min read
A retailer asking a question
Insights

9 Questions to Ask About Returns in Retail

8
min read
Furniture including a couch and coffee table
Insights

Free Returns or Free Shipping?—The Dilemma of Furniture Retail

5
min read
56% of European retailers plan to implement uneven exchanges
Insights

Returns, Exchanges, and Other Opportunities in European Retail

4
min read
Consumer pulling shopper loyalty card from wallet
CX

How to Protect Shopper Loyalty

3
min read
Woman packaging material for an ecommerce return
Insights

The 6 Critical Touchpoints of the Return Process

5
min read
ecommerce shopper on the phone with customer service about a WISMO inquiry
CX

3 Steps to Eliminate WISMO and WISMR

5
min read
Pharmacy using Narvar to deliver a better post-purchase experience
CX

How Pharmacies Can Improve the Post-Purchase Experience

4
min read
CX

Checklist: How To Reduce Apparel and Footwear Returns

5
min read
Luxury shoppers walking past Prada
CX

How Ecommerce Retailers Can Cater to Luxury Shoppers

3
min read

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