Learn how consumer preferences are changing as it relates to returns and what your brand can do to keep up. More importantly, you’ll see how the returns experience, the customer experience, and long-term revenue health are all intertwined—if there’s one weak link, the entire loyalty chain falls apart.

Learn how perfecting returns consolidation impacts the bottom line by reducing carrying costs, shortening time to resale, and making it easier to recognize revenue.

Returns don’t need to be a negative for retailers. Examined through the right lens, returns are a tremendous opportunity. In this course, you’ll learn what you can do to create a bulletproof returns experience that protects your revenue.

You’ve heard it a million times before—a stronger customer experience leads to stronger lifetime value. What you haven’t heard is how your returns process plays a critical role in improving the overall customer experience and your revenue.