Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs and recapture revenue.
Automate & streamline the experience
Increase operational efficiency
Make every return a potential repurchase
Keep customers up to date
Easily configure return policies to clearly identify which items in an order are eligible for return or exchange. Eliminating customer confusion means fewer ineligible returns.
Understand why certain items are coming back and measure performance metrics so you can anticipate customer feedback, forecast trends, adjust merchandising accordingly, and get more intelligent about inventory planning.
Configure flexible business rules for smart return routing to ensure packages are sent back to the correct location at minimal cost. That way, you can get hot items back on the shelves quickly.
A seamless return makes customers more open to shopping again. Embed concierge-like recommendations and other marketing assets they’ll find relevant throughout the experience to drive shoppers back to your site.
Send proactive updates and increase engagement with return emails. Customers can also opt-in to receive return package tracking information via SMS on the return track page, so they know just when that refund will arrive.