CX

Best practices, success stories, and emerging trends for growing, retaining, and supporting customers through every retail touchpoint.

Downloaded Santa delivering presents via a delivery app, using a smartphone to track orders

Santa Sets the Standard for Peak-Season Operational Efficiency

Shopper looking at estimated delivery dates

Drive trust and revenue growth with accurate delivery date estimates

Smiling woman reviewing returns solutions

The smart retailer’s checklist for an effective returns solution

Retailer investigating AI-powered personalization

The future of personalization in the post-purchase experience

Browse CX

How Pharmacies Improve Patient Loyalty With Post-Purchase

Retailer with improved logistics

How to Use Logistics as a Means of Brand Differentiation

How to Eliminate Buyer’s Remorse

Customer loyalty in retail powered by transparency in returns

How Returns Grow Customer Loyalty

Consumer pulling shopper loyalty card from wallet

How to Protect Shopper Loyalty

ecommerce shopper on the phone with customer service about a WISMO inquiry

3 Steps to Eliminate WISMO and WISMR

Pharmacy using Narvar to deliver a better post-purchase experience

How Pharmacies Can Improve the Post-Purchase Experience

Checklist: How To Reduce Apparel and Footwear Returns

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Power every moment after the buy

Build trust. Protect margins. Drive growth — “Beyond Buy.”