Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Protect deliveries.
Build trust.
Grow revenue.
Narvar Shipping Protection gives consumers peace of mind and retailers a smarter way to safeguard packages, protect margin, and unlock new revenue.
Safeguard deliveries and margin— all while earning consumer trust
Narvar Shipping Protection gives consumers confidence at the most critical moment: checkout. By offering order insurance against theft, damage, and loss, retailers can automate claims resolution and drive new revenue—without adding support burden.
THE PROBLEM
Delivery anxiety and ‘porch piracy’ is a profit killer
Theft. Loss. Damage. Consumers expect on-time, intact, and secure deliveries, but when that promise breaks, so does the relationship.
Delivery issues are more than operational hiccups, they’re margin drains and loyalty killers. Every failed delivery isn’t just a logistics issue; it’s a direct hit to margin and brand trust.
Retailers lose profits
Each issue costs retailers $25–$35+
Consumers lose trust
21% of consumers lose trust in a brand after a delivery problem
Repeat purchases decline
1 in 4 won’t shop again after a poor experience
Theft increases
120M+ packages were stolen in 2024—a 34% YoY increase
THE PROBLEM
A simple option that
builds trust and boosts
your bottom line
Protect what matters most—trust, revenue, and margin— with Narvar’s Shipping Protection Program.
What it covers:
Loss
Theft
Damage
Turn delivery anxiety into conversion uplift
by offering peace of mind at checkout
Protect against loss
by offloading lost package claims and ‘porch piracy’
Automate claims resolution
through a branded self-service claims portal
Create a new revenue stream
from shipping insurance fees
HOW IT WORKS
Easy order protection for shoppers. Smarter risk management for retailers.
Shipping Protection helps brands deliver peace of mind, deepen loyalty, and unlock new revenue— without adding operational complexity.
Shoppers add protection
Consumers can add insurance in cart, at checkout, or post-checkout
Claims are submitted
in a branded portal, with Narvar managing decisioning and keeping customers informed
Claims are resolved in days
Everyone wins with fewer claims and more confidence at checkout.
RETAILER BENEFITS & IMPACT
Enhance consumer confidence
and increase your profits
Let Narvar take the weight off your support team. Our branded, self-service claims portal handles ticket deflection, intelligent decisioning, and claim payouts, resolving issues faster while protecting the CX.
Turn delivery protection into profit. With a 25%+ consumer opt-in rate, Narvar Shipping Protection creates a new revenue stream from day one, built on a revenue-share model that grows with you.
Shift the cost of lost, stolen, or damaged packages off your balance sheet. Narvar manages the entire claims process, including fraud filtering and payout; so, your margins stay protected and your team stays focused.
ALL-IN-ONE PLATFORM
Shipping Protection is included as part of the Narvar platform
No additional SaaS fees:
Retailers earn a share of the shipping insurance premium
Consumers opt-in with full transparency
Implementation is quick with no disruption to core systems
GET STARTED
Every interaction counts
“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
