The Narvar Platform

THE NARVAR PLATFORM

One platform.
Every post-purchase moment.

Every experience faster, all your markets optimized, and margins protected, all powered by IRIS™, the AI engine behind every post-purchase moment, built for speed, agility, and the AI era of retail.

Post-purchase,
as fast as pre-purchase

Retail spent a decade making pre-purchase faster, smarter, and more personalized. Channels expanded. Expectations hardened around speed.
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Now the Narvar Platform brings every product onto a single, connected foundation — with intelligence built in — so you can move faster, adapt in real time, and protect margin without slowing down.

Every experience,
tailored to the customer

Your policies, powered by IRIS™, a real-time intelligence layer.

‍Meet your customers where they are with decision logic that draws on billions of consumer interactions. First-time buyers get the right welcome. At-risk accounts get flagged automatically. Each interaction reflects the customer behind it.

Design once, launch everywhere

Create and manage experiences, seamlessly.

Craft every consumer touchpoint — tracking pages, emails, and returns and claims portals — from a single visual editor. With a centralized hub to manage your branding, media assets, content blocks, and translations — you can design, preview, and push changes across every surface in minutes.

Global operations, simplified

One operating view across every market.

Apply a global update instantly with tools built for your markets, your content, and your reach. Locale management, a robust translations library, and flexible regional configuration keep your brand consistent and compliant at scale.

The right data, your way

Every insight you need, in one place.
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Track the performance of your entire post-purchase operation with consolidated dashboards and reports. Interactive views, filtering, and the ability to drill down into everything gives you the full story. And scheduled reports mean the right data gets to the right people, automatically.

Built for AI, from day one

A single platform with AI at the core.

Put AI to work across your entire operation — from automated logic to generative AI, every capability is designed to get smarter over time. Translate content, query your analytics, build policies, and navigate the platform with AI working alongside you. Everything we launch next is built on this foundation.

WEBINAR

Join us for a conversation and walkthrough of the Platform: How it works, how it’s built, and what this unlocks for your business

Thursday, May XX, 2026 at 10:00am PST / 1:00pm EST
45 minutes, with live chat throughout (also available on-demand)

Save your seat

Ready to move with you

We handle the transition, so you can focus on what comes next.

Your account intact

Every setting, role, and record moves with you ahead of your transition

Business as usual

Your day-to-day operations, and customer experience, stay the same

Everything you need

The core features your team depends on are in the new platform

Guided every step

Your account team manages the move from start to finish

Frequently asked questions

Will I lose any of my data?

No. Your records, roles, settings, and account history are all migrated ahead of your transition window. Everything your team has built carries over automatically.

Do I need to do anything right now?

Not yet. Your account team will reach out directly with your transition window and plenty of advance notice. In the meantime, explore the platform through our interactive walkthrough.

Will there be any downtime during the transition?

Uninterrupted operations are a hard requirement for every transition. Your consumers won't notice a thing.

When will my account move to the Platform?

Most retailers will transition ahead of peak season this year. Your account team will be in touch with your specific window well in advance.

Will the Platform have everything Hub has?

Yes. Everything your team depends on today is on the new platform. Your account team will walk you through anything that works differently before your transition window.

Can I see the Platform before my account moves?

Yes. Your customer support partner can arrange a walkthrough of the Platform with you and your team ahead of your transition window. Reach out to schedule a session that fits your timing and the people you want in the room.

What if I have questions or concerns?

Your account team is your first point of contact. You can also join a webinar to see the platform in action and ask any questions.

Ready when you are

One platform.
Every experience faster.

Every experience faster. Every market optimized. Every margin protected. Powered by IRIS™, the AI engine behind every post-purchase moment.

One platform. Every post-purchase moment.

Post-purchase, as fast as pre-purchase

Every experience, tailored to the customer