AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Narvar Command is the new adaptive operating system that helps customers personalize, optimize, and scale every post-purchase experience in real time. One place to run every consumer post-purchase touchpoint. Built for AI from the ground up.
THE MARKET IS MOVING
Consumer expectations shift, fraud patterns change, carriers change how they perform, regulations change, promotions change, return behavior changes. Narvar Command gives you an adaptive post-purchase operating system: one place to adapt experiences, policies, content, and intelligence in real time.
CREATE, DON’T CONFIGURE
Every post-purchase experience runs on the same things: assets, content, policies, workflows, and data. The new merchant experience puts them in one place, so creating the right experience for the right consumer in the right market stops being the hard part.
ADAPT FASTER
Respond to changing consumer behavior, fraud patterns, and market conditions instantly. Command spots the shift before your team would, then lets you act on it in real time: update a policy, launch an experience, or change content across tracking page, email, and returns portal. Meet new rules the day they land.
PERSONALIZE SMARTER
Deliver the right experience to every consumer based on context, loyalty, and risk. IRIS™, AI-powered intelligence for returns and claims, applies your policies and an AI trust score to each consumer, drawing on network-wide purchase and claims history, so loyalists get the experience they have earned and abuse gets caught, without slowing your best consumers down.
SCALE GLOBALLY
Manage every market, language, and policy from one operating system. AI-assisted translation and shared locale management mean a returns-policy or content update deploys to every market at once. Launch a new region in hours, not days. Open new markets without growing your headcount.
THE RIGHT DATA, YOUR WAY
Every insight you need, in one place. The new analytics layer is built around decisions, not reports. It reads every dimension of your post-purchase operation, surfaces where you are losing revenue or bleeding cost, and recommends the next move. Interactive, filterable, real-time views by product, by market, by time period.
POWERED BY IRIS™
Command is how brands operationalize brand hospitality. Not by managing pages and rules, but by delivering the right experience to the right consumer at the right moment, at global scale. Built for AI from the ground up.
It is the adaptive operating system customers use to run and manage the post-purchase experience: configure, personalize, scale, and adapt every touchpoint dynamically.
No. Your records, roles, settings, and account history all move with you ahead of your transition window. Everything your team has built carries over automatically.
Yes. Everything your team depends on will be available in the new merchant experience. Your account team will walk you through anything that works differently before your transition window.
IRIS™ is Narvar's AI-powered intelligence for returns and claims. Within the new merchant experience, it applies your policies to each consumer, flags risk and abuse, and recommends the next move on returns and claims.
Not yet. Your account team will reach out with your transition window and plenty of advance notice.
The adaptive operating system for post-purchase
Command post-purchase in real time.
Every market. Every consumer. Every margin.
