NARVAR SHIELD VS. COMPETITORS
Why the world’s leading brands choose Narvar over our competitors
With Narvar Shield, brands can leverage a powerful, intelligent returns management solution that provides an exceptional experience while meeting business objectives.
How Narvar Shield compares
Flexible return options
Others
Convenient drop-off locations
Limited to carrier locations
Multiple ways to return: Boxless, Printerless, In-store, Home Pickup
Printerless only
Personalization and branding
Branded, contextual returns pages based on customer segment and shipment status
Static pages only
Works with any ecommerce platform, any carrier and across any channel.
Customizable return rules configuration
Granular return policies and fees based on any customer or order attribute
Dynamic rules for routing to multiple return locations
1,000+ global carrier partnerships
How you benefit with Narvar
Boost your customer loyalty
Shopper loyalty soars when you switch to Narvar because shoppers fall in love with the unrivaled convenience of our return experience.
With Narvar, your customers gain access to multiple frictionless return methods (including boxless, printerless, and home pickup), as well as the largest drop-off network in the United States, with more than 200,000 return locations.
More than a point solution
Loop is a point solution—Narvar isn’t. In fact, Narvar provides the only end-to-end post-purchase platform in retail.
Instead of partnering with different vendors for returns, order tracking, messaging, and analytics, you can use Narvar as your one-stop shop. When you do, you’ll see your operating costs drop, your efficiency increase, and your customers smile.
Improve your exchange rate
Need to facilitate an exchange?—No problem. Narvar allows for exchanges (even and uneven), gift cards, and instant store credit.
As the biggest player in post-purchase it only makes sense that Narvar knows a thing or two about converting returners into exchangers. If retaining revenue and reducing refund requests are important to your future, Narvar is the partner you want to work with.
KEY FEATURES & BENEFITS
Give consumers the best
returns experience they’ve ever had
Branded online returns and exchanges
Let consumers return or exchange products in just a few clicks via an online branded returns portal.
Platform compatibility & scalability
Integrates with 50+ platforms across eCommerce, ERP, and logistics systems, making it highly adaptable for businesses of all sizes and industries.
Cost savings
Narvar automates returns, tracking, and customer communication to save 25% on operational expenses.
200,000+ nearby drop-off locations
Consumers can always drop-off to a nearby location. Extend your network to 200,000+ carrier locations, malls, pharmacies, and retail stores.
Convenient home pickups
Provide consumers the option to schedule their return pickup right from their home.
Proactive refund notifications
Reduce consumer anxiety and inquiries with timely refund notifications and status updates via Email, SMS, WhatsApp or Line.
Red carpet experience for VIPs
Set distinct returns flows, policies & fees for different customer segments (high-value vs first-time) or product categories to offer a tailored returns experience.
Returns management
Best in class Returns Concierge services for returns management which gives customers numerous options to process their returns seamlessly, even without a box or a label.
Fraud prevention
We offer a complete suite of products including Assist and Shield to detect and deal with fraud throughout the whole consumer journey.
“Narvar has been a great partner to us. The biggest brands use Narvar, and we know we’re in good company by trusting them.’’
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