Narvar's 2024 State of Returns report is here—get your copy now!
Ditch status-quo, one-size-fits-all returns. → Learn More
Narvar's 2024 State of Returns report is here—get your copy now!
As part of Narvar’s commitment to consumer convenience, we have partnered with Kohl’s and Inmar Post-Purchase to offer a game-changing service for hassle-free returns.
With 20+ years of retail experience spanning from Levi’s to Walmart, I intimately know how fast consumers' expectations around convenience and choice are increasing. Retailers have to keep up or forever be seen as a dinosaur. As Narvar’s Chief Customer Officer, I must innovate daily, helping my teams come up with better solutions for the everyday consumer and the trusted brands they shop.
We saw a large opportunity to offer consumers more flexibility in return drop-off options, adding major locations that are part of their everyday path. We also saw a huge potential to reduce hefty returns cost via consolation.
Our partners at Kohl’s and Inmar saw the same possibilities we did and, together, we launched The Return Drop. With Kohl’s trusted drop-off locations, Inmar’s consolidation capabilities, and Narvar’s seamless digital experience, we are live at 1,100+ Kohl’s stores nationwide. This service is designed to transform the return experience for both consumers and retailers, making it more convenient, efficient, and seamless for all.
The Return Drop @ Kohl’s offer packageless and label-free returns at a place consumers frequent. 34% of all consumers opt for boxless returns, and we expect this to only increase.
Our Narvar research shows that one of the biggest pain points in the consumer's return process is making time in their day for the drop off. The Return Drop @ Kohl’s offers packageless and label-free returns at a place consumers frequent. 34% of all consumers opt for boxless returns, and we expect this to only increase. The Return Drop @ Kohl’s features major brands like Carhartt, Hanes, Levi’s, Jockey, Huckberry and more.
The Return Drop @ Kohl’s isn’t just a win for consumers; it offers significant advantages for retailers. By partnering with Kohl’s, retailers can leverage Kohl’s extensive national store network, extending their physical footprint without the overhead costs associated with operating additional locations.
Moreover, the operational efficiencies gained through this service can lead to 30% reduced logistics costs for retailers. With Kohl’s handling the consolidation and Inmar managing the final disposition, retailers can streamline their return processes, freeing up resources to focus on what they do best - delivering exceptional products and experiences to their customers.
“This initiative not only enhances our overall shopper journey but also reinforces our dedication to meeting the evolving expectations of today’s consumers.”
We are proud to be at the forefront of this initiative, showcasing our commitment to meeting the evolving expectations of today’s consumers. By offering countless return options, we are empowering brands to provide the choice and convenience their customers crave. And the best part? Our data shows The Returns Drop is already delighting consumers nationwide (ask us about the average consumer Net Promoter Score!).
Anna Cole, Carhartt’s D2C Director of Global Digital Ops, stated, “This initiative not only enhances our overall shopper journey but also reinforces our dedication to meeting the evolving expectations of today’s consumers.”
Echoing this sentiment, Leo Griffin, VP Global Head of Consumer Technology at Hanes, noted, “We are effectively extending our physical presence, ushering in a new era where convenience meets innovation.”
We invite retailers who have not yet opted into The Return Drop @ Kohl’s to consider the benefits this service offers. By joining forces with Kohl’s, Inmar, and Narvar, you can enhance your return process, provide unparalleled convenience to your customers, and strengthen your brand’s presence.
