Encore post: Updated 12/03/2018.
It’s a huge priority for forward-thinking retailers: Connect with your customers, gain their loyalty, and keep reaping rewards long after their initial acquisition. The tricky part is figuring out how to best earn that loyalty without burning through too many resources.
From simple thank you notes to customer-friendly order tracking pages, the post-purchase journey offers plenty of opportunities to positively engage consumers and keep your brand top-of-mind. Digging through Narvar’s wealth of consumer and retailer data, we set out to pinpoint the specific places where brands can make the most impact and earn more trust. The result is the following infographic, Inspire Customer Loyalty With Your Post-purchase Journey, which highlights important trends and features our advice about how to get the most out of your post-purchase experience.