Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
The ultimate returns solution for Shopify merchants
Seamless returns meet customers where they are with easy drop-off at 200,000+ locations — no labels, no boxes, no hassles.
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Create confident customers with a returns experience worth remembering
Deliver unmatched customer flexibility
Eliminate friction with printerless and boxless returns
Provide choice and convenience to customers through a wide range of return methods, including printerless labels and boxless return options.
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Choose from 200,000+
drop-off locations
Offer customers the flexibility to return to 200,000+ carrier and retail locations such as The UPS Store, Fedex, Walgreens, Nordstrom, and Simon Malls.
Implement the right return
policy for your business,
complexities and all
Craft flexible return policies
Deploy tailored returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.
Tap into intelligent dispositioning
Take advantage of smart dispositioning to get products back to the right location, for the right price, at the right time.
Transform your returns,
turning refunds into exchanges
Recapture revenue with recommended exchanges
Convert up to 45% of refunds to exchanges by recommending exchanges of same or different value to customers right within the returns flow.
Retain customers by incentivizing store credit
Add a credit bonus to store credit refunds based on specific exchange rules that will incentivize customers to keep shopping in your store.
“I’d recommend Narvar to any ecommerce brand that is operating with a small team but is scaling quickly, who needs an efficient post-purchase platform and seamless tracking experience."
Get started quickly and use analytics
to improve returns operations
Leverage actionable insights to create demonstrable impact
Iterate on product feedback with return reason insights and inform reverse logistics flows with real-time data flowing back to your brand.
Measure ROI to monitor your returns program
Optimize for success with ROI calculations on revenue retained through exchanges and store credit.
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