Returns: the $1 trillion problem retailers
can’t ignore

Returns management software streamlines the entire ecommerce returns process, from initiating a return to issuing a refund or exchange. It helps retailers automate reverse logistics, track returned items, and provide customers with a smooth, branded experience. The best solutions integrate with order management systems to reduce manual work, cut costs, and improve customer satisfaction.

For retailers, returns management software reduces operational costs, protects margins, and increases customer loyalty. By automating return approvals, generating prepaid labels, and tracking return shipments, it minimizes manual effort. Some platforms also offer analytics to uncover return patterns, helping retailers reduce returns over time and optimize inventory.

A frictionless returns process builds trust and loyalty. Returns management software allows customers to start returns online, choose convenient drop-off options, and track their return status in real time. Faster refunds, clear policies, and proactive communication turn returns into a positive brand experience that encourages repeat purchases.

Look for features like branded returns portals, automated label generation, flexible exchange options, real-time tracking, and integrations with ecommerce platforms. Advanced returns management software also offers fraud prevention, sustainability programs (like boxless drop-off), and analytics dashboards to improve your returns strategy over time.

Narvar Shield is a comprehensive returns management software that helps retailers prevent fraud, protect revenue, customize return policies, and streamline the reverse logistics process. It uses advanced fraud detection, automation, and customer-friendly workflows to ensure returns are handled efficiently and provide positive experiences to customers while safeguarding your bottom line.

Yes. Leading returns management solutions include fraud detection tools that flag suspicious return activity, such as wardrobing or returning damaged or wrong items. These tools use order history, return frequency, and product condition checks to protect retailers while still offering a positive experience for legitimate customers.

Narvar Shield leverages AI-driven fraud detection to identify suspicious return patterns before they impact your business. It can block high-risk returns, require additional verification, or adjust refund timelines based on return risk so retailers reduce losses without creating friction for trusted customers.

Narvar Shield builds loyalty by giving shoppers confidence that their purchases are protected from loss, theft, or damage. When customers know they’re covered, they’re more likely to shop without hesitation and return for future purchases. Shield reduces post-purchase anxiety, strengthens trust in your brand, and transforms a potentially negative delivery experience into a positive one. That confidence drives repeat purchases and increases overall customer lifetime value.

Returns management software provides detailed analytics on return reasons, product performance, and customer behavior. Retailers can use this data to improve product descriptions, sizing charts, and quality control — reducing return rates over time. Insights can also inform merchandising and inventory planning.

Narvar Shield offers a unique blend of revenue protection, customer experience, and operational efficiency. Unlike generic returns management tools, it specializes in fraud prevention while still delivering the smooth, branded return experiences customers expect — helping retailers boost loyalty and profitability.