Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Give your direct sales consultants the tools they need to build trust and keep consumers coming back.
Leverage Narvar's expertise serving 1,500+ top retail brands. Power the complete post-purchase journey and offer order communications, tracking, and online returns both for consultants and customers.
Use Narvar to build customer loyalty. Narvar offers complete visibility into order fulfillment, shipping, and returns. Manage complex multi-item transactions from a seamless online interface.
Give customers the best experience possible. Always keep them informed about their orders, recommend new products, and offer convenient return options with access to 200,000+ return locations, without needing to print a shipping label.
The percentage of shoppers who expect proactive communication about their purchase.
The average click-through rate of marketing assets via the Track page.
The percentage of shoppers who say they would give repeat business to a retailer that makes the return process simple.
When consultants have visibility into shipments, they can follow up with consumers the day their order is delivered and even recommend additional products on the spot.
Consumers get real-time branded updates about an anticipated delivery — another opportunity to interact with your brand.
Create elegant, branded tracking pages that give consultants a daily digest into the status of their orders and let consumers see when their own orders will arrive.
Branded tracking pages offer an additional conversion channel. Consumers can shop personalized recommendations and share their purchases on social media — all while checking the status of their orders online.
Generate brand loyalty by allowing consultants and consumers to start their own returns online. Offer the widest selection of return methods with access to Narvar's network of 200,000+ returns locations, and no need to print a shipping label.
Set differentiated return policies for distributors and shoppers to cater to their unique needs. Leverage returns analytics to improve your product and operations.
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Power them with Narvar to grow loyalty and margin delight.