Direct Sales success depends on personal relationships. Give your consultants the tools they need to build trust and keep consumers coming back.
Build trust and confidence across the post-purchase journey
Enable consultants with timely order information
Support consumers while reducing customer service costs
Benefit from Narvar’s experience serving 650+ top retail brands. Power the complete post-purchase journey and offer order communications, tracking, and online returns both for consultants and customers.
Use Narvar to build customer loyalty. Narvar offers complete visibility into order fulfillment, shipping, and returns. Manage complex multi-item transactions from a seamless online interface.
Give them the best experience possible. Always keep them informed about their orders, recommend new products, and offer convenient return options with access to 75,000+ return locations, without needing to print a shipping label.
Automatic shipping updates
When consultants have visibility into shipments, they can follow up with customers the day their order is delivered and even recommend additional products on the spot!
Consumers get real-time branded updates about an anticipated deliver—another opportunity to interact with your brand.
Branded tracking page
Don’t make them ask “when?” Create elegant, branded tracking pages that give consultants a daily digest into the status of their orders and lets consumers see when their own orders will arrive.
Branded tracking pages offer an additional conversion channel. Consumers can shop personalized recommendations and share their purchases on social media—all while checking the status of their orders online.
Returns and replacements
Generate brand loyalty by allowing consultants and consumers to start their own returns online. Offer the widest selection of return methods with access to Narvar’s network of 75,000+ return locations— no need to print a shipping label.
Set differentiated return policies for distributors and customers to cater for their unique needs. Leverage returns analytics to improve your product and operations.