Narvar's 2023 State of Returns report is here—get your copy now!
Ditch status-quo, one-size-fits-all returns. → Learn More
Narvar's 2023 State of Returns report is here—get your copy now!
Be upfront about how the shoppers can return something on your product page and at every other touchpoint, making sure it's easy to understand all the eligibility criteria and options available.
Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.
Did you know that 49% of shoppers actively check the retailer’s return policy before completing an online transaction? Or that 74% agree that they are more likely to shop again with retailers that provide estimated delivery dates and times on their pre-purchase page.
Getting this moment right is critical to securing a sale – today and tomorrow.
Macy's makes sure that all the information their customer might require at this stage of the journey can be found easily including information on their various delivery options including estimated delivery dates and a clear and concise returns policy.
Be upfront about how the shoppers can return something on your product page and at every other touchpoint, making sure it's easy to understand all the eligibility criteria and options available.
Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.
Did you know that 49% of shoppers actively check the retailer’s return policy before completing an online transaction? Or that 74% agree that they are more likely to shop again with retailers that provide estimated delivery dates and times on their pre-purchase page.
Getting this moment right is critical to securing a sale – today and tomorrow.
Macy's makes sure that all the information their customer might require at this stage of the journey can be found easily including information on their various delivery options including estimated delivery dates and a clear and concise returns policy.
