Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Improve the customer experience with personalized post-purchase journeys
Narvar leverages real-time customer behaviors and data to ensure a seamless, personalized shopping journey from order tracking to returns. Enhance customer satisfaction and loyalty through personalization by catering to individual preferences and needs throughout the post-purchase experience.
Intelligent solutions across the customer journey
Pre-Purchase
Improve conversion up to 4% with personalized EDDs
Delivery
Drive 13% CTR via personalized tracking experiences
Post-Delivery
Offer convenient, frictionless returns with +95 NPS
Logistics
Intelligently route items to the
right place
Create a seamless brand extension
Build post-purchase trust in your brand through beautifully branded and context-aware tracking pages, from order fulfillment through delivery. Create segmented post-purchase customer experiences based on hundreds of attributes, including product, item, loyalty program, geography, spending behavior, and more.
Improve promotional marketing via Narvar Martech integrations
Our martech integrations provide unique, relevant shipping event data, enhancing your ability to develop hyper-relevant campaigns. With Narvar you can finally have an all-encompassing view of every consumer interaction with your brand, unlocking your ability to ensure the right message is delivered at the perfect time.
“When customers come on the website, we want to help them find the shoe to buy, in the right size, color, etc. After purchase, we want to make sure we retain the customer through a great tracking experience—providing the right information in the emails we send and the tracking page. Narvar helps us do just that to provide the ultimate customer experience.”
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“Beyond Buy”
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