Personalize Experiences

Deliver better experiences with personalization

Narvar leverages real-time customer behaviors and data to ensure a seamless, personalized shopping journey from order tracking to returns. Enhance customer satisfaction and loyalty through personalization by catering to individual preferences and needs throughout the post-purchase experience.

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Intelligent solutions across the customer journey

Pre-purchase

Improve conversion up
to 4% with personalized
EDDs

Delivery

Drive 13% CTR via
personalized tracking
experiences

Post-delivery

Offer convenient,
frictionless returns with
+95 NPS

Logistics

Intelligently route items
to the right place

Create a seamless brand extension

Build post-purchase trust in your brand through beautifully branded and context-aware tracking pages, from order fulfillment through delivery. Create segmented post-purchase customer experiences based on hundreds of attributes, including product, item, loyalty program, geography, spending behavior, and more.

Provide beautifully branded tracking pages →

Meet your customers where they are

Provide personalized omnichannel communication throughout the delivery journey via email, SMS, WhatsApp, and Line. Consumers can set their preferences to receive communications on their favorite channels.

Offer a wide range of communication options →

Personalize the return experience

Reward your best customers, deflect fraudsters, and drive better business outcomes based on the consumer and return reason.

Provide a personalized experience →

Improve promotional marketing via Narvar Martech integrations

Our martech integrations provide unique, relevant shipping event data, enhancing your ability to develop hyper-relevant campaigns. With Narvar you can finally have an all-encompassing view of every consumer interaction with your brand, unlocking your ability to ensure the right message is delivered at the perfect time.

Discover Partners and Integrations →

Many solutions talk about optimizing the customer journey, but Narvar’s integration of intelligent estimated delivery dates (EDDs) across multiple channels and use of predictive analytics with four AI-powered models set us apart, making us the leader in driving conversion and customer satisfaction.

Read the customer story →

“When customers come on the website, we want to help them find the shoe to buy, in the right size, color, etc. After purchase, we want to make sure we retain the customer through a great tracking experience—providing the right information in the emails we send and the tracking page. Narvar helps us do just that to provide the ultimate customer experience.”

Ashish Nangia, Product Manager at Rothy's

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