Magic Moments: Experience Report

Unlock all Moment Insights

Narvar Experience Score

Jimmy Choo

20 / 50

Industry Average

19 / 50

Your Narvar Experience Score is based on our audit of the
6 Key Moments throughout your customer journey

MOMENT 1: INSIGHTS

The moment before clicking ‘buy’…or abandoning the bag

Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.

Make sure that all information a customer might require at this stage of the journey can be found easily including information on their various delivery options and the order deadline for next/same day delivery.

CUSTOMER INSIGHT

83% of consumers demand a guaranteed delivery date for packages, this is an easy customer service win. Give your customers the power to choose.

MOMENT 1: SCORE
Jimmy Choo

5 / 9

Industry Leader
Burberry

8 / 9

See the Scoring Criteria
WHO'S DOING IT BEST?

Burberry

Burberry is upfront about how to return items, giving their customers all the information they need about eligibility criteria and the options available.

They also provide an estimated delivery date, so the customer isn’t guessing when thier parcel will arrived.

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights

Unlock all 6 key moments to reveal
how you can improve your customer journey.

Unlock all Moment Insights
MOMENT 6: INSIGHTS

The moment before clicking ‘buy’…or abandoning the bag

Provide the customer with clear and detailed information on the estimated delivery date and time; giving them the confidence to click ‘buy’.

Make sure that all information a customer might require at this stage of the journey can be found easily including information on their various delivery options and the order deadline for next/same day delivery.

CUSTOMER INSIGHT

83% of consumers demand a guaranteed delivery date for packages, this is an easy customer service win. Give your customers the power to choose.

MOMENT 6: SCORE
Jimmy Choo

5 / 9

Industry Leader
Burberry

8 / 9

See the Scoring Criteria
WHO'S DOING IT BEST?

Burberry

Burberry is upfront about how to return items, giving their customers all the information they need about eligibility criteria and the options available.

They also provide an estimated delivery date, so the customer isn’t guessing when thier parcel will arrived.