Headshot of New CLO Paul Luongo

Narvar Welcomes New Chief Legal and Trust Officer

Narvar is excited to introduce Paul Luongo as its new Chief Legal and Trust Officer. He brings more than 20 years of legal and executive experience to Narvar, including previous stops at Intel, Salesforce, and—most recently—Fastly, where he served as Chief Legal and Trust Officer. 

Paul is recognized as a leading legal advisor in the SaaS space, with a proven history of building legal and compliance functions from scratch, as well as pioneering data governance which goes beyond privacy to focus on the ethical use of all the data that a company is responsible for.

To get better acquainted, Paul sat down with our VP of Marketing, Catherine Dummitt for a little friendly Q&A. 

Paul, welcome! Tell us a little about yourself – where do you live? Where did you go to school?

I live in San Francisco with my family and a dog named Fozzie—and we are all big Michigan fans (Go Blue!). We still have Michigan season football tickets even though we live in California.  

I attended the University of Pennsylvania and majored in American History. While at Penn, I spent a basketball season serving as the school mascot (the Quaker—basically the guy on the Quaker Oats box) at basketball games. Below you can see a photo from an old yearbook.

Once I obtained my bachelor's degree (and after working for a few years at a social service agency in Philadelphia), I attended the University of Michigan, Ann Arbor for graduate school, earning my Juris Doctor from the law school and a Masters in Public Policy from the Ford School of Public Policy.

In my spare time, I love to cook (especially using a grill or a fryer) and attempt to organize my garage…it’s a long-term battle and I am not afraid to admit the garage is currently winning .

Why did you decide to make a change and join Narvar?

After eight years building out a large team at Fastly, a fantastic, founder-driven cloud computing company, I’m eager to work in a smaller environment where I can be more hands-on building the teams, processes, and systems that enable a fast-growing company like Narvar to build trust with brands and consumers alike. 

Tell us a little bit more about your professional background and where your expertise lies. 

Since leaving law firm life in 2004, I’ve worked for three companies: Intel, Salesforce, and Fastly. Each experience was unique in its own way.

With Intel, I joined a 100,000 employee company, many years past its IPO; Salesforce was three years post-IPO when I joined; and Fastly was five years pre-IPO. Taken as a whole, I’ve seen just about every stage of the company lifecycle, from 75 employees and less than $10M in revenue at Fastly, to maturity and $40 billion in revenue at Intel. 

All that experience gives me perspective—I know where a company like Narvar comes from, where it’s going, and what needs to be done from a legal, compliance, and trust standpoint to get it there. 

What excites you most about your new role and the opportunities here at Narvar?

Without a doubt, it’s helping brands improve their return process.

My family has always done a lot of online shopping (and a lot of returning too), but the pandemic took things to another level for us. As the purchase volume increased so too did the volume of returns, and it became pretty clear from all the “to-be-returned” electronics, clothes and shoes across our household that this area of ecommerce is full of opportunity. 

There is a “dread” factor to online returns today—finding receipts, packing things up, printing shipping labels or bringing a box to a FedEx, etc. Any hiccup in the process means products you don’t want are sitting around your home longer than they should and, in some cases, you miss your return window. As a consumer, it’s not a great experience. 

Even at Fastly, the challenges of reverse logistics started taking up a lot of my time and attention—how do you get sensitive and expensive IT equipment back from a globally distributed workforce when you can’t rely on your own facilities to do it? What decisions do you make about the cost effectiveness of getting things back? Of paying for shipping, connecting with former employees, overcoming border crossings, or dealing with a lack of warehouse space? 

Reverse logistics are really complicated and I enjoy trying to solve complex problems, which is why I’m so excited about contributing to Narvar and adding to the value our platform creates for both consumers and businesses. 

Where do you see opportunities for the business? 

One of my onboarding emails included a link to track my laptop shipment with Narvar, and I think there’s a lot of value still buried in that very first feature of our platform. Also now that I have joined, my family is noticing the big difference in the online post-purchase experience between a brand that uses Narvar and one that doesn’t. Having said that, returns is a proverbial gold mine—there’s just so much opportunity hidden there that Narvar’s platform is perfectly positioned to capitalize on in the months ahead. 

Anything else you want to share?

I just want to say that I’m thrilled to be here —please feel free to connect with me on LinkedIn.

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