AI-powered delivery date estimates to boost conversion
Give shoppers peace of mind and protect and grow your bottom line
Personalized tracking experiences to build brand loyalty
Returns and exchanges management to mitigate fraud and reward best customers
Proactive communication to drive customer lifetime value
Delivery claim management to tackle fraud and build trust
Returns: the $1 trillion retail threat
15% of returns are fraudulent, costing $103B+
Processing a return can cost 65% of sales
96% won’t repurchase after poor return experience
Predictability is profitability
95%+ delivery date accuracy, powered by continuously learning ML models
60% choose retailers who provide exact delivery dates
45% abandon purchases when delivery feels uncertain
Delivery anxiety is a profit killer
120M+ packages stolen in 2024, theft surging 34%
Each delivery issue drains retailers an average $25–$35+
21% of consumers lose trust after delivery failures
THE #1 PLATFORM FOR
Intelligent Personalization “Beyond Buy”
Powered by IRIS™, Narvar transforms 74B+ interactions and 2B packages annually into predictive post-purchase intelligence — helping retailers build trust, unlock revenue, and protect margins against the $1T returns problem.
ALL-IN-ONE PLATFORM
One platform. Every post-purchase touchpoint.
Trusted by 1,500+ global brands and integrated with 1,000+ carriers, Narvar powers personalized, scalable post-purchase experiences that deliver outcomes — at global scale.
Boost conversion up to 5% with AI-powered delivery estimates
Narvar's delivery promise dates are powered by four machine learning models to drive continuous improvements and unparalleled accuracy and precision.
Protect deliveries. Build trust. Grow revenue.
Delivery failures don’t just frustrate shoppers — they drain margin and damage loyalty. With 120M+ packages stolen last year and 65% of Americans experiencing delivery anxiety, protection is no longer optional; it’s the missing piece to earning trust and giving consumers the confidence to keep coming back.
Boost revenue with personalized tracking pages converting 10% higher
Deliver contextual, on-brand order tracking experiences that reduce support costs and drive engagement.
Earn up to 15x ROI from dynamic notifications
Make every moment count in the consumer journey via multi-channel, on-brand messaging that’s built to drive engagement through proactive, timely updates.
Decrease delivery claim payouts by 25% with intelligent fraud prevention
Leverage Narvar’s advanced delivery claim abuse and fraud protection solution with transformational AI technology to combat delivery claim fraud and personalize the customer experience based on the consumer’s fraud risk.
Retain up to 60% of revenue with intelligent returns and exchanges
Leverage consumer behaviors and AI to proactively prevent fraudulent returns, enforce eligibility rules, and introduce automated exchange options — all in one platform.
MEET IRIS™
The AI engine powering
the future of post-purchase
IRIS™ (Intelligent Retail Insights Service) is Narvar’s proprietary AI, trained on over 74B consumer interactions each year. Purpose-built for retail, IRIS™ automates decisions, flags fraud, and personalizes every post-purchase moment — from delivery to returns. Embedded into the Narvar platform, IRIS™ turns insight into action — helping brands build trust, protect revenue, and scale operations with intelligence.
FOR TEAMS THAT DELIVER
Unifying teams around the consumer journey
Every team plays a part in post-purchase. Narvar helps them deliver — together. From digital to CX, logistics to risk, Narvar aligns strategy and execution across the full consumer journey.
Ecommerce & Digital
Turn every post-purchase touchpoint into growth.
Customer Care
Turn service into a loyalty driver.
Supply Chain & Logistics
Turn returns into a competitive advantage.
Fraud & Risk
Stop fraud. Protect trust.
SUCCESS STORIES
Trusted by 1,500+ of the retail industry’s leading brands
“Narvar provided the sophistication we needed, and with our long-term plans for global growth, Narvar was better positioned to support any international expansion.”
“With aggregate data on return reasons, we were able to make informed changes to certain product sizing information. We also were able to capture issues like photos not matching the product, jumping on them straight away to resolve.”
GET STARTED
Power every moment after the buy
Build trust. Protect margins. Drive growth — “Beyond Buy.”
