Return

Simplify returns. Inspire customer trust and loyalty.

Step Up Your Returns Game

Remove the friction from returns.

Narvar’s easy returns interface means they won’t have to find old receipts, call customer service, or read complex returns policies to make a return.

Remove the friction from returns.

Give customers options.

Returns can be a hassle, but providing different return options makes it better. Offer customers free scheduled package pickup, QR codes for printerless returns, and more with Narvar.

Give customers options.

Keep customers in the loop.

Give customers the chance to track their return and communicate proactively with refund updates. Customers happy with your returns experience will respond with loyalty.

Keep customers in the loop.

95% of customers who are satisfied with the returns process said they’ll purchase with the retailer again.

– Making Returns a Competitive Advantage Consumer Report, Narvar | Download Report

Turn Every Return into a Repurchase

Drive new purchases during returns.

When returning an item in a store, customers are exposed to more product while they wait. Narvar mirrors that experience online – making returns (and buying!) easy.

Drive new purchases during returns.

Suggest items that customers will love.

After completing a return, most customers are open to shopping again. Keep customers immersed in your brand after they make a return and seize the chance to sell new product.

Suggest items that customers will love.

Keep it in the family.

Some customers value refund speed over tender. Offer them store credit for an instant refund option, and keep that revenue on your books.

Keep it in the family.

Cut Operating Costs

Put returns policies to work.

Clearly show which items are (and are not) eligible for return. The result? Return compliance goes up, your costs go down, and customers are well-informed and happy.

Put returns policies to work.

Ditch pre-printed labels.

Don’t waste money adding pre-printed labels to every box. With Narvar, your customers can print their own return labels on-demand or let the carrier handle the printing, with a simple QR code scan.

Ditch pre-printed labels.

Not all items are created equal.

Don’t pay more than you have to for returns. Use smart returns routing to get hot new items restocked quickly and sale items back and processed at minimal cost.

Not all items are created equal.

40% of customers that made a return
bought a replacement item from the same retailer.

– Making Returns a Competitive Advantage Consumer Report, Narvar | Download Report

Use Returns Data to Make Informed Decisions

Returns is not 1-size-fits all.

Returns can be a messy process for brands and retailers, and an out-of-the box technology approach won’t work. Use Narvar’s flexible business rules to customize the process to your business.

Returns is not 1-size-fits all.

Use feedback to your advantage.

Curate return reasons by merchandise type to make smarter planning decisions. Better inventory planning means less money wasted, and more money made.

Use feedback to your advantage.

Go Live Quickly with Integrations

Use a secure, vetted cartridge to get your new returns experience live painlessly. Available now on Salesforce Commerce Cloud, Shopify, and Magento.

Or tap into 300+ other Order Management System (OMS) integrations in our arsenal to up and running in no time.

Setup is fast and easy.

Request Demo