Announcing Narvar Concierge

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Announcing Narvar Concierge

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Return

Remove friction from returns with
a beautifully branded, self-service
solution that simplifies the experience
for customers and creates new
opportunities to reduce costs
and recapture revenue.

Return

Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs and recapture revenue.

Never pay more than you have to for returns

Caring for customers can be costly, especially when it comes to returns. Narvar’s solution automates the experience, reduces ineligible returns and helps you save on reverse logistics costs without compromising the customer experience.

Increase operational efficiency

Understand the data. Make informed decisions. Narvar’s easy-to-use analytics dashboard and customizable rules engine allow you to further optimize the return flow and turn feedback into improvements for your customers.

Make every return a potential repurchase

A return doesn’t need to mean lost revenue. Keep customers engaged and shopping with seamless exchanges, new marketing opportunities and product recommendations, or store credit. More money made.

Never pay more than you have to for returns
by automating, improving and streamlining the experience.

Increase return
policy compliance.

Easily configure return policies to clearly identify which items in an order are eligible for return or exchange. Eliminating customer confusion means fewer ineligible returns.

Offer convenient return options and eliminate pre-printed packaging inserts.

Make it simple for customers to print their own shipping label, go printerless with a mobile code, schedule a carrier pickup, return to one of your brick and mortar locations or access one of 8,000+ convenient drop-off locations — options you can incentivize with price controls.

Reduce customer service calls and manual processing.

Provide return item tracking and notifications so you can answer customers’ questions before they have to call. Automate the returns process and let your support teams focus on what they do best.

96%

of customers who are satisfied
with the returns process said they’ll
purchase with the retailer again.

Increase operational efficiency
with new insights and intelligence.

Gain visibility into return
reasons and analytics.

Understand why certain items are coming back and measure performance metrics so you can anticipate customer feedback, forecast trends, adjust merchandising accordingly, and get more intelligent about inventory planning.

Send returns to
the right place.

Configure flexible business rules for smart return routing to ensure packages are sent back to the correct location at minimal cost. That way, you can get hot items back on the shelves quickly.

Make every return a potential repurchase
and inspire customer loyalty.

Convert returns to exchanges.

Keep revenue on your books by giving customers options to exchange items for store credit, or for different sizes and colors.

Recommend products
they’re more likely to love.

A seamless return makes customers more open to shopping again. Embed concierge-like recommendations and other marketing assets they’ll find relevant throughout the experience to drive shoppers back to your site.

57%

of shoppers say they
exchanged or replaced the
last item they returned.

Getting started is fast and easy.

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