Return

Remove friction from returns with a beautifully branded, self-service solution that simplifies the experience for customers and creates new opportunities to reduce costs and recapture revenue

Benefits

  • Automate & Streamline the Customer Experience

  • Increase Operational Efficiency

  • Make Every Return a Potential Repurchase

The world's most comprehensive returns solution.

Offer over 75,000+
return drop-off
locations

Leverage extensive
carrier network, no label or packaging required

Set return policies, informed by intelligence
& benchmarking

Power returns from any channel

Online Purchases: Make it easy for customers to return and exchange items bought online, and give them the most options. Establish and manage return granular policies that set you apart.

Store Purchases: Give customers the choice to return store-bought items online, making it convenient for them to initiate returns from home.

Wholesale Purchases: Clear the way for simple wholesale and marketplace returns. Now, clients have one seamless and integrated platform to return multiple items across SKUs and sizes.

Give consumers the best
returns experience they’ve ever had

Free consumers from frustrating experiences

Streamline an offline, time-consuming returns experience to a self-service, online experience that doesn’t make consumers check return policies and offers convenient replacements or exchanges right on the spot!

Choose from 75,000+ drop-off locations

Offer consumers the choice to return to 73,000 carrier locations and 8,600 Narvar Concierge locations such as Walgreens and Nordstrom

Provide peace of mind with timely refund & delivery notifications

Give consumers peace of mind with timely return delivery and refunds processed messages via multiple-channels: Email, SMS, WhatsApp, Line

No printers required!

Consumers can return by mail with QR codes or print labels. Their choice.

Return in-store or curbside while staying contactless

Offer assisted or contactless returns in-store or curbside with Narvar’s store-based returns option.

Create a winning approach to returns without breaking the bank

Watch the Webinar
96%

96% of customers who are satisfied with the returns process said they’ll purchase with the retailer again.

Download the State of Online Returns Study

Grow on your own terms
with the largest logistics partner network

Integrate with
300+ carriers worldwide

Be ready for anything. Expand to new geographies or deploy new offerings with the confidence of a wide reach.

Connect any system to Narvar

You are never locked in. We support any Order, Warehouse, or Transportation Management System that you use now or in the future. 

Set winning return policies,
informed by intelligence

Stay ahead with actionable insights

Improve product quality and stay ahead of your competitors via actionable analytics. Benchmark your performance against Narvar’s client base of 650+ retail brands.

Create flexible return rules

One size does not fit all. Deploy tailored returns flows, policies, and fees for different products or customer segments to offer a differentiated experience.

Retain revenue and reduce logistics costs

Convert up to 35% returns
into exchanges

Retain revenue by providing product exchanges across any platform

Marine Layer Overhauls Online Returns & Exchanges with Narvar

Read the Story

Save logistics costs and optimize inventory

Save logistics costs by dynamically dispositioning returns to multiple return locations such as warehouses or drop shippers.

Reduce return related support calls up to 40%

Keep consumers informed during the returns journey and reduce inbound inquiries.