Press

Retailers Tackle the High Cost of Returns by Incentivizing People Not To

Kohl’s Expands Return Services for Additional Brands and Retailers

Nearly 40% of consumers return an online purchase ‘at least’ once a month: report

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Recent Coverage

95% of online shoppers say a positive return experience drives loyalty [Report]

Tracey Greenstein

Narvar's E-Commerce Return Experience Report Shows Need for Convenience

Retailers Activate the New Moment of Truth to Engage Customers

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Building Eternal Brands With Timeless Stories

Marianne Wilson

Survey: Don’t ignore online customers post-purchase

Roundtable: Beauty For One And All

Urban Decay Improves After-sale Customer Relations

January 26, 2017

Patricio Robles

Retailers Shouldn't Forget About Post-purchase Experience

January 18, 2017

Elizabeth Doupnik

One Damaged Package Spoils the Bunch