Luxury & Narvar

Elevate the luxury customer experience with Narvar

Luxury brands have always provided clients a beautiful, sophisticated shopping experience, showcasing heritage and craftsmanship. So when clients make a purchase, they expect a certain level of care. After all, luxury clients aren’t just purchasing a product – they’re investing in a lifestyle. Narvar puts post-purchase back into the retailers’ control and allows brands to customize the experience after a client completes the purchase.

Package tracking

Extend the brand beyond the buy button

Don’t send clients to a third-party carrier to find their shipping and tracking information. Instead, use a beautiful, branded tracking page to provide clients a personalized, branded experience that continues the conversation. Clients should never have to ask, “Where is my order?” about a luxury purchase.

Proactive shipping updates

Talk to clients via multiple channels

75% of luxury clients own multiple devices and demand a seamless digital experience. Meet their high expectations with branded, multi-channel alerts that provide immediate updates on their shipments and deliveries.

Content and recommendations

Bridge the gap between in-store and online

Use marketing assets on your tracking page, returns platform, and emails to drive in-store traffic. Enable clients to locate a store, book a concierge, or attend a trunk show. Narvar’s luxury brands see an average of 20-40% CTR when using the marketing assets.

Returns and repairs

Give unparalleled experience

Give your clients the level of care they expect from a luxury brand. Make returns, warranties, and repairs seamless with a customized return platform. Provide clients a digital concierge experience for the lifetime of the product.