Returns and exchanges management to mitigate fraud and reward best customers
Personalized tracking experiences to build brand loyalty
AI-powered delivery date estimates to boost conversion
Delivery claim management to tackle fraud and build trust
Proactive communication to drive customer lifetime value
Reduce payouts by 25% with IRIS™-powered fraud and abuse detection
Increase repurchases by 60% with exchanges or store credit
Boost ROI by 15x with product recommendations and cross sell opportunities
Save up to 89% in return logistics costs
Elevate the luxury customer experience with Narvar
Luxury brands have always provided clients a beautiful, sophisticated shopping experience, showcasing heritage and craftsmanship. So when clients make a purchase, they expect a certain level of care. After all, luxury clients aren’t just purchasing a product – they’re investing in a lifestyle. Narvar puts post-purchase back into the retailers’ control and allows brands to customize the experience after a client completes the purchase.
For brands
Leverage Narvar's expertise serving 1,500+ top retail brands. Power the complete post-purchase journey and offer order communications, tracking, and online returns both for consultants and customers.
For consultants
Use Narvar to build customer loyalty. Narvar offers complete visibility into order fulfillment, shipping, and returns. Manage complex multi-item transactions from a seamless online interface.
For consumers
Give customers the best experience possible. Always keep them informed about their orders, recommend new products, and offer convenient return options with access to 200,000+ return locations, without needing to print a shipping label.
Trusted by the best in luxury
How Narvar delivers an elegant post-purchase experience
The percentage of luxury clients who own multiple devices and demand a seamless digital experience.
Narvar's luxury brands see an average of 20–40% CTR when using the marketing assets.
The percentage of shoppers who say they would give repeat business to a retailer that makes the return process simple.
PACKAGE TRACKING
Extend your brand beyond the buy button
Don’t send clients to a third-party carrier to find their shipping and tracking information. Instead, use a beautiful, branded tracking page to provide clients a personalized, branded experience that continues the conversation. Clients should never have to ask, “Where is my order?” about a luxury purchase.
PROACTIVE SHIPPING UPDATES
Talk to clients via multiple channels
75% of luxury clients own multiple devices and demand a seamless digital experience. Meet their high expectations with branded, multi-channel alerts that provide immediate updates on their shipments and deliveries.
CONTENT & RECOMMENDATIONS
Bridge the gap between in-store and online
Use marketing assets on your tracking page, returns platform, and emails to drive in-store traffic. Enable clients to locate a store, book a concierge, or attend a trunk show. Narvar’s luxury brands see an average of 20-40% CTR when using the marketing assets.
RETURNS & REPAIRS
Give unparalleled experiences
Give your clients the level of care they expect from a luxury brand. Make returns, warranties, and repairs seamless with a customized return platform. Provide clients a digital concierge experience for the lifetime of the product.
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“Beyond Buy”
Power them with Narvar to grow loyalty and margin delight.
