Kohl's and Narvar

Return Drop-off

Reduce return costs and get inventory back faster by providing convenient return drop-offs at 1,100 Kohl's locations.

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A collage of a woman on her phone with a Drop off at Kohl's module.A collage of a woman on her phone with a Drop off at Kohl's module.

Ultimate returns convenience for your customers.
Lower return costs for you.

One-in-three consumers choose boxless drop off

Provide your customers the convenience of a no-label, no-box, no-hassle return.

30%+ reverse
logistics savings

Reduce cost and improve operating efficiency with Narvar's consolidation network.

91+ Consumer NPS

Deliver an amazing returns experience that keeps your consumers coming back.

How to drop off a return at Kohl’s


Customers complete a return online and receive a drop-off code.


The customer receives a confirmation email with a QR code.


The return is dropped off at a local drop off point - no box or printer needed!

Drop off your Narvar returns with a QR code scan at Kohl's.

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How it works

How does it work?


Consumers can return their items to participating Kohl's locations. Signs in store point to a dedicated service desk, where they can hand their items to a store associate who will verify the item and scan their QR code. The consumer will receive a drop-off confirmation email to track their return and provide feedback. Meanwhile, the Kohl's team member will print a label and place the item in a polybag for shipment.

Please note: QR codes from other carriers (UPS, FedEx, USPS) will NOT be accepted at these locations.

Can customers return items at any Kohl's?


Drop-offs are accepted at 1,100 Kohl's locations across the US.

Are there any item restrictions?


Dimension limits are 20" x 16" x 14.5" to ensure items fit in the polybag. To maximize the consolidation process, we work with soft goods, small accessories, and some footwear. We do not support big and bulky returns at this time.

What configurability do I have?


You may use Narvar's Return Rules feature to set rules which determine who sees this option, the shipping destination, and the shipping fee.

What happens after the returns are dropped off at Kohl's?


Returns are shipped from Kohl's to an intermediary facility where they are consolidated and shipped to the merchant's final destination. We provide tracking updates through each step. Expected delivery time is 14 days from drop-off. As usual, Narvar provides consumer and merchant tracking for these shipments.