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Consumer Study

State of Returns: New Expectations

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Consumers crave predictability and convenience in the returns experience. Get all the latest insights in our 4th annual study.

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In response to COVID-19 and retail disruption, we’ve seen returns volume double on our platform. To help retailers provide online returns, we are offering our Simple Returns solution for free.

Narvar helps retailers champion their customers at every step of the journey.

A platform designed from the ground up to drive long-term customer loyalty. Pre-purchase delivery prediction, branded package tracking, seamless returns and exchanges, in-store experiences, and beyond.

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In the News

“Brands hope adding more return and pickup locations will boost sales by offering convenience and reduce the cost of shipping. ‘It’s allowing [customers] to return our products at points they pass everyday.’’
Marc Rosen, Levi’s President of Direct-to-Consumer
Essential Retail
“People just expect more transparency and a better experience around delivery.” He says not only is it about improving the experience but “if we don’t do it, we lose customers… you have to run that extra mile these days, especially in the digital world."
Rick Hoving, eCommerce manager for ASICS EMEA

Now in 7 countries on 4 continents

To serve our global retailers we have offices in North America, Europe, Asia Pacific and with headquarters in the San Francisco Bay Area.