Don’t make customers ask “When?”
Always show your customers an accurate delivery date, even before a carrier scan. Narvar’s algorithm can uniquely do this – thanks to our vast dataset with fulfillment trends, weather, cross-carrier performance data, and more.
Shoppers deserve to see exactly what’s coming.
Narvar gives a holistic view of the order, including item details and multiple shipments, all in one beautiful view.
Customers want options.
Provide convenient alternatives for order deliveries – like nearby stores or access points and watch customer satisfaction spike.
We love that Narvar allows us to connect with our customers at a crucial time in the shopping journey with branded SMS, personalized merchandising, content, and more.
Bill Graham, Director, Multi-Channel Integration, GameStop
Be smart about what you show and when.
Narvar makes it easy to show content and messaging that’s relevant to that customer, by using purchase history, delivery location, and more.
Extend Your Brand
Immerse customers in your brand at every step of the post-purchase
journey, and make the cross-channel experience seamless.
Communicate on customer-preferred channels.
Narvar’s notification center captures customers’ communication preferences up front. So you can rest assured your customers are getting the updates they want and need – on email, chatbots, text, or all of the above.
Help customers plan ahead.
For orders that require signature, Narvar makes it easy for your customers to plan a delivery day and time that’s convenient.
Customer not home for delivery? No problem.
Thanks to robust carrier integrations, Narvar allows your customers to redirect packages to a nearby location like a carrier office or access point — all within your branded tracking experience.
The first 24 hours after people sign up, they are super-excited. Narvar helps us stoke the anticipation people feel post-purchase.
Nick Fairbairn, VP Marketing at Dollar Shave Club
Increase customer engagement.
Narvar’s chatbot leverages artificial intelligence and machine learning to make communication with your customers easier (and less expensive). With an average of 7 interactions per user, your chatbot on Facebook Messenger will maximize customer engagement and satisfaction.
Connect the dots to understand your customer.
Capture the information you need to serve your customers well. Bring their communication preferences, delivery behavior, and buying behavior together to get one clear view of the customer.
Optimize the Customer Journey
Get timely customer feedback
Capture quantitative and qualitative feedback on your customer’s delivery experience, and use that to guide decision-making and followup from your support team.
Analyze performance in real-time
See your post-purchase performance in one view – site traffic driven by your tracking page assets, customer channel preferences, and many other business-impacting trends.