How The FSA Store Is Using Narvar to Decommoditize Healthcare Retail

How The FSA Store Is Using Narvar to Decommoditize Healthcare Retail

Improved

Improved

Customer Confidence
Customer Confidence

Increased

Increased

Customer LTV
Customer LTV

Lower

Lower

Operational Costs
Operational Costs

Narvar allows The FSA Store to increase sales and build confidence with customers.

Since onboarding with Narvar, WISMO inquiries are down, customer confidence is high, and sales are moving up and to the right.

“We've been able to see a significant change...with Narvar from a sales perspective, which has been a very nice 'add' in addition to our customers being more aware of what's going on [with their order]”

Jessica Schoppee, Vice President, E-Commerce, Health-E Commerce

Company Info

FSAstore.com launched in 2010 to help consumers understand, manage, and use their benefits. Over $500 million dollars in FSA funds get forfeited each year by hard-working employees—so we set out to simplify the flexible spending account market and take out the guesswork that comes with these accounts. FSAstore.com was the first e-commerce site for 100% FSA-eligible products and today has more than 6,000 eligible products, educational content, and the most comprehensive eligibility list.

Results

Improved

Customer Confidence

Increased

Customer LTV

Lower

Operational Costs

Learn about Narvar products they use

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