Service Is The Next Battlefield In Shipping Wars As Tech Firms Announce New Partnerships
Consumer engagement platform Narvar to scale India biz post $30M funding from Accel & others
Stores have rare edge over web in fight for last-minute shoppers
Sarah Nassauer & Laura Stevens
Artificial intelligence will be important this holiday shopping season even if shoppers don’t know it
A new puzzle for retailers: Dealing with in-store returns on online orders
Narvar's E-Commerce Return Experience Report Shows Need for Convenience
One Damaged Package Spoils the Bunch
What's worse than delivering a damaged package? Stressing out the customer.
Online Retailers Should Care More About the Post-Purchase Experience
Harvard Business Review
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