Stores have rare edge over web in fight for last-minute shoppers
Sarah Nassauer & Laura Stevens
95% of online shoppers say a positive return experience drives loyalty [Report]
Roundtable: Beauty For One And All
Three-part roundtable on the future of beauty.
The New Moment Of Truth In Business
The Moment of Truth concept is sound and powerful. And, it has now crossed over into sales and marketing as others have embraced the term to describe different customer and consumer behaviors.
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