Service Is The Next Battlefield In Shipping Wars As Tech Firms Announce New Partnerships
How Innovating the Post-Purchase Experience Can Keep Consumers Coming Back
95% of online shoppers say a positive return experience drives loyalty [Report]
Roundtable: Beauty For One And All
Three-part roundtable on the future of beauty.
The New Moment Of Truth In Business
The Moment of Truth concept is sound and powerful. And, it has now crossed over into sales and marketing as others have embraced the term to describe different customer and consumer behaviors.
Online Retailers Should Care More About the Post-Purchase Experience
Harvard Business Review
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