Wolf & Shepherd—founded by former Division I track athletes—has redefined what dress shoes can be, blending performance-driven design with timeless style. As demand for its innovative footwear skyrocketed, so did the operational complexity behind the scenes.

“We’re growing over 100% every year, so scalability is critical for us. The more tools that integrate with our Shopify instance and scale with us, the easier that growth is to manage.”

Karen Novotny, Director of Operations

Before Narvar, Wolf & Shepherd used a return platform that created more manual work than it solved. Frequent exceptions, disjointed workflows, and poor data visibility limited the team’s ability to operate efficiently or make informed decisions.

Finding the Right Fit with Narvar

To support its rapid growth, Wolf & Shepherd prioritized a partner that could deliver seamless, automated post-purchase experiences—both for customers and the internal team. Narvar stood out as the only platform that combined flexibility, intuitive UX, and operational rigor.

Narvar Shield, Track, and Notify now work in harmony to:

• Automate returns and reduce refund-related inquiries by 13%
  
• Provide consistent, branded tracking that achieves a 4.39/5 customer satisfaction rating
  
• Eliminate manual processes and create one standard workflow across service channels
  
  

“It’s hard on agents when you have five different ways of doing something. Narvar brought us consistency and clarity.”

Resilience During Change

Narvar’s impact was especially evident during a major warehouse transition. By activating refund-on-scan functionality via Narvar Shield, Wolf & Shepherd kept service levels high—even before returns were physically opened.

“Narvar let us process refunds mid-move—right when boxes were scanned as delivered. We couldn’t have maintained that level of customer trust without it.”

Built to Scale with Confidence

With most orders shipped within 15 hours, Wolf & Shepherd relies on Narvar Notify to ensure customers receive proactive updates in real-time—reducing anxiety, WISMO inquiries, and missed delivery concerns. Even pre-order customers are kept informed with dynamic communications as their products ship.

“We’re an internet startup, which means we have to earn trust at every touchpoint. Narvar helps us deliver on that promise, and we look forward to scaling with them as our business grows.”