In this episode, we’ll focus on where and how Customer Care and Customer Experience teams can create cost-savings, reduce WISMO, and drive customer loyalty.

In this episode, we’ll talk through what post-purchase is, how brands that do it well see immediate results, and how you can get started.

Customers expect returns to be free and easy and brands want to provide a seamless post-purchase experience. Let’s talk about returns, how much they cost, and how to reduce costs along the journey.