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Level up your post-purchase with insights and best practice advice from our experts.
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Reducing WISMO

Customer Care's Seat at the Post-Purchase Table

In this episode, we’ll focus on where and how Customer Care and Customer Experience teams can create cost-savings, reduce WISMO, and drive customer loyalty.
Post-Purchase

Why Post-Purchase Matters

In this episode, we’ll talk through what post-purchase is, how brands that do it well see immediate results, and how you can get started.
Returns

The Cost of Returns

Customers expect returns to be free and easy and brands want to provide a seamless post-purchase experience. Let’s talk about returns, how much they cost, and how to reduce costs along the journey.
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Customer Care's Seat at the Post-Purchase Table

Reduce WISMO/WISMR
Create customer loyalty
Save operational costs

Why Post-Purchase Matters

Drive incremental revenue
Create customer loyalty
Reduce WISMO/WISMR
Retain returns revenue
Streamline returns

The Cost of Returns

Retain returns revenue
Streamline returns
Save operational costs

How to Reduce WISMO by 50% from Split Shipments

Create customer loyalty
Reduce WISMO/WISMR
Save operational costs

How Pre-Purchase Delivery Dates Power Conversion

Drive site conversion
Create customer loyalty

How Orvis Saw a 124% Lift in New Orders Following Returns

Retain returns revenue
Streamline returns

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