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Level up your post-purchase with insights and best practice advice from our experts.
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Reducing WISMO

Customer Care's Seat at the Post-Purchase Table

In this episode, we’ll focus on where and how Customer Care and Customer Experience teams can create cost-savings, reduce WISMO, and drive customer loyalty.
Post-Purchase

Why Post-Purchase Matters

In this episode, we’ll talk through what post-purchase is, how brands that do it well see immediate results, and how you can get started.
Returns

The Cost of Returns

Customers expect returns to be free and easy and brands want to provide a seamless post-purchase experience. Let’s talk about returns, how much they cost, and how to reduce costs along the journey.
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Why Industry-Leading Ecommerce Teams Focus On Post-Purchase

Drive incremental revenue
Create customer loyalty
Reduce WISMO/WISMR
Retain returns revenue
Streamline returns

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