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It's time to kill free return shipping

He Discovered Retail’s Biggest Weakness During His Time at Apple And Then Raised $64 Million To Address It

Why Smart Retailers Wish Their Customers Many Happy Returns

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Recent Coverage

Mar 14, 2017

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Lauri Giesen

Urban Decay Improves After-sale Customer Relations

Jan 26, 2017

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Patricio Robles

Retailers Shouldn't Forget About Post-purchase Experience

Jan 18, 2017

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Elizabeth Doupnik

One Damaged Package Spoils the Bunch

Jan 12, 2017

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Amit Sharma

3 Ways to Make People Love Your Chatbot

Jan 5, 2017

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Glenn Taylor

2017: The Year Of The Chatbot

Jan 4, 2017

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DSW Supercharges User Experience with Chatbots

Dec 29, 2016

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How DSW is Using Chatbots for Personalization

Dec 23, 2016

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Expert: How Shoppers are Using Chatbots to Connect

Dec 23, 2016

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3 Ways Retailers Can Make Holiday Shoppers Very, Very Happy

Dec 22, 2016

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Think Tank: Why Amazon Can’t Deliver Luxury Retail

Dec 12, 2016

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Mariya Yao

4 Steps to Chatbot Retention

Dec 6, 2016

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Post-Purchase Experience: Secret Key To Loyalty

Dec 2, 2016

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The New Moment of Truth: Beyond the Buy Button

Dec 2, 2016

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Three Important Holiday Strategies for Two Important Months

Nov 23, 2016

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E-mail Outpacing Social Media in E-commerce, Stoking Innovation

Nov 18, 2016

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How Predictive AI Will Change Shopping

Sep 1, 2016

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One CEO’s Take On How To Avoid Becoming A Grinch This Holiday Shopping Season

Aug 29, 2016

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To Inspire Customer Loyalty, Retailers Uncover a New Moment of Truth

Aug 24, 2016

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Apple Under Tim Cook: More Socially Responsible, Less Visionary

Aug 10, 2016

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Think Tank: A Eulogy for Omnichannel: 2003-2016